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Course type: Virtual
Delivery: Virtual
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Lean Six Sigma for Services Green Belt Virtual

Lean six sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean six sigma is widely recognised as one the most successful improvement methods of all times. ILX use a unique lean six sigma framework designed specifically for organisations in finance, telecommunications, public sector, transport, utilities, and information technology.

Course overview

About the course

This training builds on the competencies developed from the ILX Lean Six Sigma for Services Yellow Belt training, helping delegates to translate the methodology into actual project work. It is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates which are integrated and used throughout the sessions.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner. Please review our FAQs for more information relating to virtual learning, including the technical specifications.


This course is structured across three, four-hour virtual workshops. Workshops can be delivered either over three consecutive days or with a gap of one week between each virtual session.  

Upon completion delegates will be able to:

  • Identify improvement opportunities in their organisation (project selection)
  • Apply team problem solving and process analysis techniques
  • Perform process value analysis and root cause analysis
  • Lead lean six sigma DMAIC projects (as Project Managers)
  • Drive change and continuous process and service improvement


Benefits for the individual

  • Learn valuable problem-solving skills and tools
  • Lead Lean Six Sigma DMAIC projects to successful completion

Benefits for the organisation 

  • Increase process improvement and problem-solving knowledge of staff
  • Shorten the cycle time of improvement projects
  • Maximise the return on investment from change and Improvement initiatives
  • Accelerate the cultural transformation toward continuous process improvement

Each online workshop covers the key principles of the lean six sigma DMAIC methodology and the use of key tools for process improvement including:

  • Lean six sigma methods – Reminder
  • DEFINE: The DMAIC project
  • DEFINE: The business case
  • MEASURE: Measurement information model
  • MEASURE: Descriptive statistics (MINITAB)
  • ANALYSE: Process value analysis
  • ANALYSE: Process root cause analysis
  • ANALYSE: Data analysis and inferential statistics
  • aIMPROVE: Generate ideas
  • IMPROVE: Improvement strategies / Process re-design
  • IMPROVE: Pilot projects
  • CONTROL: The control plan
  • CONTROL: Statistical process control