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What Should I Do Next?

What's next after ITIL® 4 Foundation?

The ITIL® 4 Foundation course is a great first step for anyone looking to enter the IT service management (ITSM) industry, but it can sometimes be difficult to decide where to go next after securing this qualification.

There are many options available depending on the direction you want to take your career.

Building on ITIL 4 Foundation

ITIL 4 Foundation is the prerequisite certification for the other five courses that make up the ITIL Managing Professional and Strategic Leader designations.

The qualification teaches the key concepts of ITSM and provides learners with a solid grounding of the main themes and terminology used in the framework.

Learn more about what you will learn on the ITIL 4 Foundation course.

After ITIL 4 Foundation

The ITIL 4 syllabus is made up of six courses, all of which aim to educate individuals on the different areas of IT service management.

ITIL 4 Managing Professional

Aimed at digital practitioners in the technology field, the Managing Professional designation equips ITSM professionals with all the knowledge and skills needed to succeed in the industry. It is made up of five different qualifications:

  • ITIL 4 Foundation
  • ITIL 4 Create, Deliver and Support
  • ITIL 4 Drive Stakeholder Value
  • ITIL 4 High-velocity IT
  • ITIL 4 Direct, Plan and Improve

ITIL 4 Strategic Leader

Designed for senior IT professionals, the Strategic Leader designation gives learners a comprehensive understanding of how IT can affect and influence overall business strategy. It is made up of three qualifications:

  • ITIL 4 Foundation
  • ITIL 4 Direct, Plan and Improve
  • ITIL 4 Digital and IT Strategy

View the full range of ITIL 4 courses available from ILX.

What to study after ITIL 4?

There are a number of other qualifications that ITSM professionals may benefit from training in, including:


PRINCE2 is a process-based methodology for effective project management, which equips learners with all the fundamental skills needed to manage projects successfully and efficiently. Used world-wide, the PRINCE2 framework is a structured approach that can be tailored to a vast range of project types, including service delivery projects.

Discover our PRINCE2 Foundation & Practitioner training.


AgilePM is the world's leading framework for agile project management, providing learners with the core principles needed to facilitate a successful project. Qualifying in AgilePM will enhance your ability to manage changing priorities, increase your productivity, and help to deliver products to the market more quickly and efficiently.

Find out more about our AgilePM training.

Job opportunities after ITIL certification

There are a range of job opportunities available in the IT service management field that an ITIL certification would open you up to. These include:

  • IT Service Manager: Responsible for overseeing the service lifecycle, they play a pivotal role in strategising, designing and implementing IT services
  • IT Support Specialist: A user-facing role that provides technical support and assistance to those facing challenges or issues
  • Service Desk Analyst: The first point of contact for most users, service desk analysts are responsible for logging incidents, providing support and escalating issues
  • Change Manager: Responsible for ensuring that changes are implemented smoothly, minimising any impact on IT services
  • IT Service Continuity Manager: Individuals in this role are responsible for ensuring that IT services recover and continue in the event of disruption
  • Process Owner: Responsible for the end-to-end management of specific ITSM processes

Take a look at our current selection of ITIL courses.

To take a look at our current selection of ITIL® courses, click here