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Course type: Virtual
Delivery: Virtual
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Lean Six Sigma for Services Black Belt Virtual

ILX virtual Black Belt training is delivered via Instructor led workshops and combines online sessions, hands on project work and remote coaching. Real case studies and examples from delegates are integrated into the training material and used throughout the sessions to illustrate the use of lean six sigma tools and techniques. 

Course overview

About the course

Lean six sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean six sigma is widely recognised as one the most successful improvement methods of all times. ILX Group use a unique lean six sigma framework designed specifically for organisations in finance, telecommunications, public sector, transport, utilities and information technology.

Black Belt training builds on the competencies developed with the ILX Lean Six Sigma for Services Green Belt training and is designed for delegates who have decided to make lean six sigma a career choice. This intensive course will allow delegates to complement the skills learned in the Green Belt training with more advanced statistical tools and learn to cover the role of Black Belt.. The profile of a Black Belt is that of a lean six sigma expert, leading lean six sigma projects, but also delivering training and coaching to other members of the organisation. Therefore, a minimum time commitment around 50% (or more) of their working time is recommended to anyone seeking a Black Belt accreditation.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner. Please review our FAQs for more information relating to virtual learning, including the technical specifications.


Five online workshops of four hours each with a gap of week, to allow delegates to make progress on their real-life projects and course assignments.

Upon completing the Virtual Black Belt training, you will be able to:

  • Identify improvement opportunities in their organisation (Project selection)
  • Lead more complex lean six sigma DMAIC Projects
  • Apply advanced statistical techniques (Regression analysis, design of experiments, measurement system analysis, etc.)
  • Train and coach lean six sigma teams
  • Become proficient in the use of professional software for statistical analysis (MINITAB)
  • Drive change and continuous process and service improvement

Black belt training includes a comprehensive review of the content and topics of Yellow and Green Belt training, to ensure Black Belts
not only understand and can apply the main tools and techniques of lean six sigma, but also teach and coach others in the use of these techniques. Modules covered include:

  • Lean six sigma methods (reminder from Yellow and Green Belt)
  • DEFINE: Lean six sigma programme & project management
  • DEFINE: Probability theory
  • MEASURE: Measurement information model (reminder)
  • MEASURE: Measurement system analysis/Gage R&R/Attribute agreement analysis
  • ANALYSE: Process root cause analysis
  • ANALYSE: Advanced data analysis (e.g. Regression models, non-parametric tests)
  • IMPROVE: Pilot projects
  • IMPROVE: Design of experiments
  • CONTROL: Advanced SPC
  • Lean six sigma & change management
  • Coaching & facilitation techniques
  • Teaching lean six sigma
  • Lean six sigma for services – Delegates project work
  • Five, four-hour virtual workshops
  • Support from ILX SME (Project coaching) 
  • Lean Six Sigma Black Belt course materials
  • Lean Six Sigma Black Belt exam administration

The requirements for the ILX Lean Six Sigma for Services Black Belt certification are:

  • Attendance to the five workshops (100%)
  • Passing the ILX Lean Six Sigma for Services Black Belt examination: Multiple choice exam, open book (required threshold 70%)
  • Deliver a real Lean Six Sigma project with your organisation, demonstrating a Return on Investment and Champion sign-off of project results. Project work is assessed by ILX Group Lean Six Sigma experts and is mandatory to obtain the ILX Lean Six Sigma for Services Black Belt Certification. Projects have to be completed and a formal report has to be submitted, within 12 months of completing the ILX Black Belt course. 
  • Head of Change and Continuous Improvement
  • Project and Programme Manager
  • Process Improvement Experts
  • Lean Six Sigma Green Belts

The ILX Lean Six Sigma for Services Green Belt certification.


You will be required to complete some pre-course work prior to your attendance to ensure you are fully prepared for this classroom course. Whilst attending, you should also be prepared to complete some evening work.

Why Choose ILX learning?

Corporate clients
corporate clients
Customer satisfaction
customer satisfaction