Terms and Conditions

About Us ILX Group plc are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Our full terms and conditions can be found here.

Our Contact details:
ILX Group plc
Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom
Phone: +44 (0)118 321 5090
Email: contactus@ilxgroup.com
VAT Registration Number GB 166523696

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. These are processed by the largest independent Payment Service Provider in the UK, Sage Pay. Your card will be charged in Pounds Sterling (British Pounds). Other currencies shown on the site are for information purposes. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the British Pound transaction value shown to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Pass Protect (Valid only for eligible purchases)

Are there any conditions related to Pass Protect?

Pass Protect is an add-on service that becomes available only when the initial exam linked to it has a "fail" result and the original course has been completed in full and, for e-learning customers, the required pass mark achieved in the exam simulator.
Pass Protect is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it isn't eventually used. Candidates must schedule and take the re-sit exam within 12 months from the date the replacement exam voucher is issued.
All Pass Protect exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.
Pass Protect is exam-specific; it cannot be used for any other offering and is valid only for the exam originally purchased.
Failing to show up for a Pass Protect exam appointment or not rescheduling within the terms associated with the exam prior to their scheduled appointment forfeits candidates' ability to use the Pass Protect replacement exam voucher.
Pass Protect is not available for purchase after a failed exam.

How do I get my Pass Protect?

Simply purchase one of the eligible courses, with the exam cost included and select the Pass Protect product option. This will then be added to your basket to purchase.

If I need to use my Pass Protect or I have any further questions, who should I contact?

For more information regarding Pass Protect please visit this page on our website. If you need to discuss further, please email passprotect@ilxgroup.com and we will be happy to assist you.

Pass Pledge (Valid only for eligible purchases made prior to 1st March 2023)

We're so confident that you'll pass your Foundation exam first time with ILX Group that we offer a Pass Pledge for all our Foundation e-learning courses. If you don't pass, then ILX will allow you take the exam a second time, at no extra cost, as long as it is within three months of taking your original exam.

Are there any conditions related to Pass Pledge?

Provided that you have completed the e-learning in full and that you have passed the exam simulator with a pass mark of 80% before you take your exam, you will be entitled to a free resit. You will have been advised whether you have passed or failed the exam simulator at the time of taking, as it is included within your e-learning. If you're not sure, don't worry, contact us and we will be happy to check for you.

Will my exam resit be online or a paper exam?

All exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.

Which courses does "Pass Pledge" apply to?

We offer a Pass Pledge on all of our Foundation e-learning courses.

How do I get my Pass Pledge?

Simply purchase one of our e-learning Foundation courses, with the exam cost included and the Pass Pledge will automatically be applied.

If I need to use my Pass Pledge or I have any further questions, who should I contact?

Please email contactus@ilxgroup.com and we will be happy to assist you.

Shipping And Handling All products shipped will be subject to a shipping charge of R 300.

Delivery Schedule We will normally send your order out within 5 business days. Allow up to 10 days for delivery.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. Our VAT Registration number is: GB 166 5236 96.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble money back guarantee. After 7 days refunds will be given at the company's discretion. The customer is responsible for any shipping costs. It is recommended that products are returned via courier or recorded delivery service.

Sale terms and conditions Click here for the terms and conditions that apply for products purchased during sale periods.

Reaching Us If you need to reach us, please email us using the link on the contact page, alternatively, you can call on +44 (0)1270 611600 (International +44 1270 611600) or fax us on +44 (0)1270 628 513 or write to us at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA, United Kingdom

Privacy Policy ILX Group plc do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.legislation.gov.uk/uksi/2000/2334/contents/made

Exam Vouchers

If you have booked a classroom course, the relevant exam(s) will be taken during your time in the classroom. Should you wish to reschedule your exam, there will be an additional R1,680 administration fee.

If you purchased an e-learning licence or blended learning course that includes exams, you should have received an email with an exam code with instructions on h