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ITIL® 4 Digital and IT Strategy (DITS) Classroom

ITIL®4 Digital and IT Strategy (DITS) module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can be integrated to the IT strategy and aligned with the wider organization’s goals.

Course overview

About the course

Our accredited ITIL®4 Digital and IT Strategy (DITS) classroom course helps prepare you for the DITS examination. The examination assesses whether you can demonstrate the understanding and application of the concepts, methods and principles of DITS as well as information from the related practices.

The ITIL 4 DITS qualification is one of the pre-requisite modules for the designation of ITIL 4 Strategic Leader.


This is an intensive three-day classroom course.

By the end of this course, you should be able to:

  • Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities.
  • Understand how to leverage digital strategy to react to digital disruption.
  • Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
  • Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence.
  • Understand the risks and opportunities of Digital and IT Strategy.
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
  • Understand how to implement a Digital and IT Strategy.
  • Module 1: Key concepts of digital and IT strategy
  • Module 2: Strategy and the service value system
  • Module 3: What is vision
  • Completion of assignment 1
  • Module 4: Where are we now?
  • Module 5: How do we get there? (Strategic planning)
  • Module 6: How do we get there? (Strategic approaches)
  • Completion of assignment 2
  • Module 7: Take action (Managing strategic initiatives)
  • Completion of assignment 3
  • Module 8: Did we get there? (Measuring strategy)
  • Module 9: How do we keep the momentum going?
  • Completion of assignment 4
  • Module 10: Managing innovation and emerging technologies
  • Module 11: Managing strategic risk

This is an intensive three-day course that includes:

  • All accompanying course material (hardcopy)
  • The official DITS manual (digital & hardcopy)
  • The cost of the DITS multiple choice examination (must be taken online via remote proctor within 12 months of purchase)
  • Practical assessments

Optional extras:

  • Take2 exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here


Hardcopy course material: You will be provided with a printed version of the course material. This will be issued on day one of your course.

Digital and hardcopy official manual: You will be given access to both a digital and hardcopy version of the official manual. The hardcopy will be issued on day one of your course with your course material. For the digital version you will be sent an email invitation approximately two working days prior to course commencement to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

The ITIL 4 Strategic Leader: Digital & IT Strategy, consists of a two-phased assessment approach:

  • Practical assessments: You will be prompted throughout different phases of your course to complete assessments for review by an SME.
  • Multiple Choice Questions (MCQ): Upon completion of the course and passing the practical assignments you will undertake an exam. The exam is taken online via remote proctor in the following format:
    • 60-minute duration
    • 70% pass mark (21/30)
    • Closed book

Exam information

The multiple-choice exam is taken online via remote proctor. You will be sent an email invitation approximately two working days prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. For more information about how to take your exam and the technical requirements, please click here

Note: You are responsible for booking your own multiple-choice exam and you must have passed all the assessments prior to taking the multiple-choice exam.

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

This course is for IT leaders and aspiring leaders to help them build and implement effective IT and digital strategy that can tackle digital disruption and drive success.

  • You must complete accredited training.
  • You must hold the ITIL 4 Foundation qualification. If you have completed the ITIL 4 Managing Professional Transition module, this will also be accepted as a prerequisite.


There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.

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