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Lean Six Sigma for Services training
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Course type: Virtual
Duration: Two, four hour workshops
Delivery: Virtual

Lean Six Sigma for Services Yellow Belt virtual

Lean six sigma is a structured problem-solving methodology designed to help organisations introduce and sustain a culture of continuous process and service improvement. Lean six sigma is widely recognised as one the most successful improvement methods of all times. ILX use a unique lean six sigma framework designed specifically for organisations in finance, telecommunications, public sector, transport, utilities, and information technology.

About the course

The Yellow Belt is the entry level for formal certification and is ideal for anyone involved in continuous improvement. ILX Yellow Belt training is delivered via virtual workshops and combines online sessions, hands on project work and remote coaching. We utilise real case studies and examples from delegates which are integrated and used throughout the sessions.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner. Please review our FAQs for more information relating to virtual learning, including the technical specifications.


This course is structured across two, four-hour virtual workshops. Workshops can be delivered either over two consecutive days or with a gap of one week between each virtual session. Delegates are expected to complete post workshop assignments.     


There are no formal pre-requisites to attend this course.

Learning objectives

Upon the completion of the course, delegates will be able to:

  • Identify improvement opportunities in their organisation (Project selection)
  • Apply team problem solving and process analysis techniques
  • Perform process value analysis and root cause analysis
  • Participate in lean six sigma DMAIC projects and lead targeted improvement initiatives 
  • Use lean, kaizen and six sigma tools to drive continuous process and service improvement 


For the individual

  • Learn valuable problem-solving skills and tools
  • Prepare to work effectively on lean six sigma DMAIC projects

For the organisation

  • Increase process improvement and problem-solving knowledge of staff
  • Shorten the cycle time of improvement projects
  • Maximise the return on investment from change and Improvement initiatives
  • Accelerate the cultural transformation toward continuous process improvement   
  • Two, four-hour virtual workshops
  • Support from subject matter expert on project selection and project coaching  
  • Course materials

What's covered?

Each online workshop covers the key principles of the lean six sigma DMAIC methodology and the use of key tools for process improvement.

  • Lean six sigma – Introduction and key concepts
  • Lean six sigma project selection
  • DEFINE: The voice of the customer
  • DEFINE: The voice of the process
  • MEASURE: The measurement framework
  • MEASURE: The process for measurement
  • ANALYSE: The process view
  • ANALYSE: The data view
  • ANALYSE: The root causes
  • IMPROVE: Overview
  • CONTROL: Overview
  • Lean six sigma and change management
  • Lean six sigma for services – Delegates project work

Target audience

  • Change leaders and executives
  • Programme and Project Managers
  • Improvement professionals
  • Business analysts
  • Head of Change and Transformation
  • Service Managers
  • IT professionals
  • Customer experience teams

Delegates are required to identify a specific process challenge or project idea in their organisation and share an outline of the problem (a “problem statement”) with the trainer. Problem statements are then discussed during the training and used as case study to illustrate the application of tools and techniques from lean six sigma.

Delegates are awarded the ILX Yellow Belt certificate upon completion of the virtual workshops.

Why Choose ILX Group?

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in Australia since 2010
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