ITIL® 4 Foundation Plus Pack Online

ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.

As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.

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Course overview

About the course

ILX Group’s fully accredited ITIL Foundation e-learning takes approximately 10 - 12 hours to complete. It is broken into bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

Duration

ITIL 4 Foundation e-learning takes approximately 10 - 12 hours to complete.

Learning objectives

At the end of the course, you will:

Understand the key concepts of ITIL service management
Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
Understand the four dimensions of ITIL service management
Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
Understand the key concepts of continual improvement

What's covered?

Introduction and overview
Key concepts of service management
Four dimensions of service management
Service value system
Introduction to practices
Purpose of 11 practices and some definitions
Introduction to seven key practices in detail
Continual improvement
Change control
Incident management
Service request management
Service desk
Service level management
Exam simulator

What's included?

12 months online access to our accredited ITIL 4 Foundation learning
ITIL 4 Foundation exam simulator
Official ITIL 4 Foundation manual (digital & hardcopy)
The cost of the ITIL 4 Foundation examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)

Optional extras:

Take² exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Digital & hardcopy official manual: You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.The hardcopy official manual will be shipped to your chosen address within 48 hours of your plus pack purchase.

Exam information

Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to book your online exams at a date and time of your choice. You are responsible for booking your own exams. For more information about how to take your exam and the technical requirements, please click here.

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Exam format

Closed book
60 minutes duration
40 questions each worth 1 mark
Pass mark 65% or higher (26 marks or above)

Target audience

Individuals at the start of their journey in service management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge

Pre-requisites

There are no formal pre-requisites for attending this course.

Why Choose ILX learning?

10,000+
graduates in Australia

Delivering
in Australia since 2010

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