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ILX equal opportunities and disability policy for learners


At ILX Group plc, we are committed to promoting equal opportunities and providing a welcoming and inclusive learning environment for all our delegates attending training courses, both in classrooms and virtually. We strive to create an atmosphere that respects and values the diversity of our learners and ensures that everyone has an equal chance to participate and succeed. This policy outlines our commitment to equal opportunities and accessibility for individuals with disabilities.

Equal opportunities:

We are committed to treating all learners fairly and without discrimination, regardless of their age, race, gender, sexual orientation, religion, disability, or any other protected characteristic.

All delegates will be given the same opportunities to access and benefit from our training courses, regardless of their background or personal circumstances. We will ensure that our policies, procedures, and practices do not discriminate against any individual or group and are in line with relevant legislation and regulations.

Accessibility and reasonable adjustments:

We strive to make our training courses accessible to all learners, including those with disabilities or additional needs. Reasonable adjustments will be made to accommodate learners with disabilities, ensuring they have equal access to learning materials, assessments, and support services.

Learners are encouraged to inform us in advance about any specific requirements or adjustments they may need to fully participate in the training courses. We will work collaboratively with learners to identify and implement appropriate adjustments, where reasonably possible, to support their learning experience.

Classroom accessibility:

Our training facilities will be selected on their accessibility for learners with disabilities, including wheelchair access, appropriate lighting, and acoustic considerations. Classroom layouts will be flexible to accommodate individual needs, ensuring clear pathways and sufficient space for mobility aids or equipment. We will provide accessible restroom facilities in accordance with relevant accessibility standards and guidelines.

Virtual training accessibility:

Our virtual training platforms and materials will be designed and delivered with accessibility in mind, conforming to industry standards and guidelines. We will strive to ensure compatibility with assistive technologies commonly used by individuals with disabilities. If requested, we will provide accessible electronic formats, to facilitate learning for visually impaired learners.

Confidentiality and privacy:

We respect the privacy and confidentiality of all learners, including those with disabilities, in accordance with applicable data protection laws. Any information provided by learners regarding their disabilities or specific needs will be treated sensitively and kept strictly confidential, shared only with relevant staff members on a need-to-know basis.

Staff training and awareness:

ILX has a diversity, equality & inclusion working group and this group provides feedback to our staff members to increase their awareness of equal opportunities and disability-related issues. Staff will consider the needs of learners with disabilities as a priority, including implementing reasonable adjustments and ensuring an inclusive learning environment. We encourage staff to report any concerns or suggestions related to equal opportunities and accessibility, fostering a culture of continuous improvement.

Complaints and grievances:

We have a clear complaints and grievances procedure in place to address any issues related to equal opportunities and disability. Learners who believe they have been subject to discrimination or have concerns about the accessibility of our training courses are encouraged to raise the matter with the course tutor, who will relay this complaint for investigation to the Head of Operations.


At ILX Group plc, we are committed to ensuring that all our learners, regardless of their background or disability, can fully engage in our training courses. This equal opportunities and disability policy serves as a guide to our commitment to providing an inclusive and accessible learning environment. We continuously review and improve our practices to ensure that we meet the needs of all our learners effectively. If you have any questions or require further information about our policies or procedures, please do not hesitate to contact us.

ILX Group plc