What are the seven guiding principles of ITIL® 4?

The ITIL® 4 guiding principles serve as a set of recommendations and best practices to help support organisations through their IT service management (ITSM) processes. Adhering to these principles allows ITSM professionals to create a more effective, efficient and value-driven framework for service management that is capable of meeting modern business demands and delivering high-quality services to customers.

What is ITIL?

A sought-after certification for over 30 years, ITIL (Information Technology Infrastructure Library) is a comprehensive and adaptable framework for IT service management, designed to help organisations improve their ITSM practices and ensure these are aligned with business goals.

The seven guiding principles

The seven guiding principles in ITIL help guide organisations in the effective management of IT services. These principles are:

Focus on value

Value co-creation should be the driving force behind all decisions and activities in the service management lifecycle. To