How can ITIL® 4 and DevOps work together for better IT service management?

Businesses are continually seeking new ways to optimise operations, improve customer satisfaction and reduce costs. And a way in which organisations can achieve this is by adopting, ITIL® 4 and DevOps.

What are the similarities and differences between ITIL 4 and DevOps?

The main difference between ITIL 4 and DevOps lies in their scope. ITIL 4 is a comprehensive framework for the creation, design and management of digitally enabled products and services. Whereas DevOps is a more flexible approach, primarily focused on the software development and delivery process.

Despite their differences, both ITIL 4 and DevOps can be utilised for the same aim, to improve and speed up the delivery of IT