ITIL® 4 in action: Real-life examples of how the framework has been adopted

Adopting ITIL® 4 can be extremely beneficial for an organisation, as the framework provides guidance on how best to establish value streams which deliver services that meet customer needs and objectives.

Since initially published in 1989, ITIL, in its various iterations, has supported many businesses to enhance their IT service management (ITSM) offering.

In this blog we have provided some insights from two Axelos case studies to show how two well-known companies, Vodafone and the University of Oxford, were able to use ITIL 4 to co-create value for both them and their customers.

Vodafone

As outlined by this Axelos case study, Vodafone were looking to improve their current way of providing services for Vodafone Business. Using multiple ITIL 4 processes they were able to transition from their current Vodafone Business Customer Operations (VBCO) to a new Minimal Viable Service (MVS) process.

Throughout the