The importance of professional skills in the IT service management industry

The role of an IT service management (ITSM) professional can be demanding, they are often tasked with ensuring the seamless operation of technology services, resolving complex issues, and meeting customer’s high expectations.

While technical expertise is clearly necessary, it is also vital that employees have a range of professional skills to compliment this knowledge. ITIL® 4 training can help to support the development of these skills.

Learn more about our ITIL 4 training courses.

What are professional skills?

Often referred to as