Quality Assurance and testing within ITIL

Within the ITIL framework, the Service Validation and Testing process plays an important role. Not only is it used to actively maintain test environments, but it also works to ensure that developments meet the quality standard as well as customer expectations, and it verifies that releases can continue to be supported beyond their launch.

Testing processes within ITIL and the benefits of ITIL testing

The primary objective of any testing or Quality Assurance process is to remove errors ahead of deployment. Testing works to reduce incidents, ensure targets are met, increase value, and improve customer satisfaction. Testing also indirectly reduces costs by minimising bugs ahead of a service’s launch.

Service Validation and Testing during the Service Transition phase ensures that new or changed services are fit for purpose and fit for use. By identifying risks, errors, or issues early on, they can be tackled and eliminated. The result is a smoother launch with far less troubleshooting in the live environment, and more satisfied customers where expectations have been met.

The goal of any ITIL testing activity is to ensure the quality of a service. Understanding and knowin