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What is ITIL 4?

ITIL® training programmes

2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.

How is ITIL changing?

ITIL 4 enables IT teams to continue their vital role in modern business strategy. It expands on previous versions, supporting existing investments in ITIL, and provides a full-service digital operating model for delivering and operating tech-enabled products and services. This means it supports emerging technologies, such as robotics and AI, by offering more practical and flexible support as technologies develop.

Whilst retaining all the best bits from the previous version, ITIL 4 will place a much greater emphasis on working holistically, when it comes to delivering products and services, and on the importance of working collaboratively.

What does this mean for ITIL V3?

The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible. Once the V3 qualification is phased out, the Practitioner level certification will no longer exist. 

To find out how to transition to ITIL 4 if you're at the Intermediate or Practitioner level, or are a qualified ITIL Expert, take a look at our ITIL syllabus changes page.

If you require training for more than one person, please contact a training consultant directly using the number at the top of this page or email contactus@ilxgroup.com.

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Are you looking for ITIL V3? Click here

ITIL® 4 Foundation

Key: = included = not applicable = optional add-on
Course Type
E-learning
ITIL 4 Official Manual
Exam
Access/Duration
12 Months
Price (Excl Tax)
from $465
Course Type
E-learning
ITIL 4 Official Manual
Exam
Access/Duration
12 Months
Price (Excl Tax)
from $730
Course Type
Classroom
ITIL 4 Official Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® 4 Foundation plus pack

Course Type
E-learning
ITIL 4 Official Manual
Exam
Access/Duration
12 Months
Price (Excl Tax)
from $780

Are you looking for ITIL 4? Click here

2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.

The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible. Once the V3 qualification is phased out, the Practitioner level certification will no longer exist.

ITIL® V3 Foundation

Course Type
E-learning
ITIL® Foundation Handbook
Exam
Access/Duration
12 Months
Price (Excl Tax)
from $550
Course Type
E-learning
ITIL® Foundation Handbook
Exam
Access/Duration
12 Months
Price (Excl Tax)
from $730
Course Type
Classroom
ITIL® Foundation Handbook
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® V3 Practitioner

Course Type
Classroom
Exam
Access/Duration
2 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® V3 Foundation and Practitioner

Course Type
Classroom
ITIL® Foundation Handbook
Exam
Access/Duration
5 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600
Course Type
Blended Learning
ITIL® Foundation Handbook
Exam
Access/Duration
12 Months
Price (Excl Tax)

ITIL® Intermediate - Service Strategy

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Service Design

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Service Transition

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Service Operation

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Continual Service Improvement

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Service Offering & Agreement

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Operational Support & Analysis

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Release, Control & Validation

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Planning, Protection & Optimisation

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600