ITIL is a collection of best practices in IT service management (ITSM). The framework allows you to monitor, sculpt and improve your IT services. Not just for IT teams, the ITIL courses incorporates a wide range of departments, from design to development, improving the way these teams interact and manage IT infrastructure.
e8c3f0f8-393d-4e1e-bf45-31dea06758eb
ITIL® training
ITIL 4 provides a full-service digital operating model for the creating, delivering, and managing IT-enabled products and services, including emerging technologies such as AI and robotics.
Learn essential skills
Optimise service delivery and drive success in your organisation with ITIL 4
Why choose ITIL 4?
ITIL 4, the latest evolution of the globally recognised ITSM framework, equips organisations and individuals with the tools to align IT services with business needs. It provides a flexible approach that ensures services are delivered efficiently, cost-effectively, and with a focus on continuous improvement.
The knowledge you’ll develop enables you to enhance service delivery, streamline processes, and boost career prospects. From an organisational perspective, adopting ITIL 4 leads to improved efficiency, better customer experiences, and alignment with strategic goals.
What you gain
- Achieve a globally recognised certification
- Grasp the core concepts and guiding principles of ITIL 4
- Create, deliver and sustain value through IT services
- Improve and streamline IT operations
- Integrate Agile, DevOps and Lean methodologies into service management
- Enhance customer experience and satisfaction
- Align IT services with business goals to drive organisational success
- Enhance your career prospects
ITIL 4 certifications explained
ITIL 4 Foundation
ITIL 4 Create, Deliver and Support (CDS)
ITIL 4 Drive Stakeholder Value (DSV)
ITIL 4 High-Velocity IT (HVIT)
ITIL 4 Direct, Plan and Improve (DPI)
ITIL 4 Digital & IT Strategy (DITS)
ITIL 4 Foundation
The ITIL 4 Foundation certification is a perfect starting point for professionals looking to build a solid understanding of IT service management (ITSM). This entry-level course introduces the core concepts and guiding principles of ITIL 4, emphasising the importance of aligning IT services with business objectives to deliver value. The certification not only boosts your professional credibility but also equips you with a customer-centric mindset and the ability to foster communication between IT and business teams.
ITIL 4 Create, Deliver and Support (CDS)
Ideal for professionals involved in the development, deployment, and ongoing support of IT services, the ITIL 4 Create, Deliver and Support (CDS) course focuses on the competencies required to manage the creation and delivery of IT services, ensuring they meet business and customer needs. You’ll explore essential concepts such as software development, infrastructure management, and service desk operations. The certification is an invaluable asset for professionals looking to advance their careers in IT operations, service management, or technical support.
ITIL 4 Drive Stakeholder Value (DSV)
The ITIL 4 Drive Stakeholder Value (DSV) certification is tailored for professionals who want to enhance engagement and collaboration between service providers and their customers, users, and stakeholders. It focuses on building strong stakeholder relationships, managing customer journeys, and delivering tailored value propositions. This certification, which is one of four that comprises the Managing Professional designation, is ideal for those involved in service relationship management, helping you foster trust, optimise service interactions, and drive customer satisfaction.
ITIL 4 High-Velocity IT (HVIT)
Designed for professionals working in fast-paced digital environments, this certification addresses the agility and resilience required to manage modern IT services effectively. This course explores concepts including Lean, Agile, and DevOps to help IT teams respond rapidly to changing business needs. Perfect for those focused on digital transformation, this certification provides the knowledge to deliver high-speed IT services while maintaining robust quality and reliability. It also forms part of the Managing Professional designation.
ITIL 4 Direct, Plan and Improve (DPI)
A critical part of both the ITIL 4 Managing Professional and the ITIL 4 Strategic Leader designations, the DPI certification is designed for IT professionals who want to drive strategic initiatives, enhance organisational governance, and foster a culture of continuous improvement. It equips learners with the tools to plan and manage IT initiatives that deliver consistent value to the organisation while adapting to the ever-changing digital landscape. You’ll gain the skills to lead ITSM initiatives that align with organisational vision and strategy.
ITIL 4 Digital & IT Strategy (DITS)
The ITIL 4 Digital & IT Strategy (DITS) certification is aimed at senior IT leaders and strategists who shape and implement digital transformation strategies. It emphasises aligning IT and business strategies to drive competitive advantage in the digital era. Learners will explore concepts including managing business disruption, leveraging technology for innovation, and creating adaptable IT strategies. Along with Direct, Plan and Improve, this certification forms part of the ITIL 4 Strategic Leader designation and is invaluable for decision-makers who seek to lead in today’s rapidly evolving digital landscape.
ITIL 4 courses
ITIL® 4
ITIL® 4 Foundation
ITIL® 4
ITIL® 4 Create, Deliver and Support (CDS)
ITIL® 4
ITIL® 4 Direct, Plan and Improve (DPI)
ITIL® 4
ITIL® 4 Drive Stakeholder Value (DSV)
ITIL® 4
ITIL® 4 High-Velocity IT (HVIT)
ITIL® 4
ITIL® 4 Foundation and DPI Bundle
ITIL® 4
ITIL® 4 Managing Professional Bundle
ITIL® 4
ITIL® 4 Digital & IT Strategy (DITS)
ITIL® 4
ITIL® 4 Strategic Leader Bundle
FAQs
Gain the tools to streamline processes, enhance customer satisfaction, and contribute to organisational growth. The ITIL 4 certifications helps individuals and teams thrive into today’s service-focused environment.
How do I choose the right ITIL 4 certification for me?
Before progressing further into the ITIL certification scheme, you must first pass ITIL 4 Foundation. This entry-level course teaches the key concepts of ITSM and will give you a solid grounding in the fundamental concepts and terminology used in the ITIL framework.
As each ITIL 4 course teaches a different aspect of ITSM, where to progress next is entirely down to you, and your given career aspirations.
Is ITIL still relevant?
Yes, ITIL is still relevant for ITSM professionals in 2025. For over 35 years, ITIL has been the leading framework for IT service management. Millions of professionals worldwide are ITIL-certified, demonstrating its continued value in the industry.
The framework provides a flexible, end-to-end operating model that supports organisations in designing, delivering and managing digitally enabled products and services. With a strong focus on agility, collaboration, and continual improvement, ITIL 4 helps modern businesses adapt to technological advancement, enhance efficiency, and drive innovation.
Is an ITIL 4 certification worth it?
According to the 2019 ITSM Benchmarking Report from Axelos, 83% of IT professionals believe ITIL certifications are essential for anyone working in IT service management. An ITIL 4 qualification equips individuals with the practical skills and tools needed to drive organisational success through IT service management and is therefore a worthwhile investment for anyone looking to progress their career in this field.
Are the ITIL 4 exams hard?
How difficult you will find the ITIL 4 exams is largely dependent on your experience, commitment to training, and the course you are completing. As an introductory course, the Foundation exam is achievable for those new to industry, but some of the other qualifications may require a deeper understanding of ITSM and the ITIL framework.
What does ITIL mean?
ITIL stands for Information Technology Infrastructure Library. It is a globally recognised framework for IT service management (ITSM) that helps organisations align their IT services with business needs. It provides a structured approach to delivering high-quality IT services, improving efficiency, and ensuring continuous service improvement.
Launched in 2019, ITIL 4 is the latest version of the framework.
Career development & support
Continuing your learning journey
The ITIL 4 certification scheme is structured to support continuous professional development, from ITIL 4 Foundation through the Managing Professional or Strategic Leader pathways. Whether you’re starting your career as an IT professional or looking to specialise further, our flexible learning options and expert support can help you take the next step.
Here to support you
There’s lots to consider when choosing a training course. We have a variety of study options, different payment methods, and optional extras such as exam resit services that you might want to add to your learning package. Our help centre has all the information you need to make the right choice. Plus, our helpful customer service team are always on hand to answer any questions.
Visit our help centre
What our customers say
Testimonial
ITIL training from ILX has opened up many doors for us
“We have certain clients and customers that will only work with people who are certified in ITIL® 4. As a result, providing this training from ILX and getting our teams certified has opened up many doors for us.”
Susanne Seidl, Specialist Learning & Development, Konica Minolta