ITIL AI Governance (Version 5)

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Learn essential skills

Course overview

Build the knowledge and practical understanding to govern AI responsibly across your organisation with ITIL AI Governance. This accredited qualification introduces proven governance models, risk management principles and ITIL guidance, helping you balance innovation, accountability and business value as AI adoption continues to grow.

Develop practical AI governance skills

This course gives you an understanding of how to establish, implement and continually improve AI governance using the ITIL framework. You'll explore governance principles, AI risks, ethical considerations and proven improvement models, helping you support responsible AI adoption across your organisation.

Learning objectives

Understand AI governance principles
Explain AI concepts and capabilities
Identify AI opportunities and risks
Apply the ITIL AI Governance Model
Use the AI Governance Improvement Model
Support responsible AI adoption
Assess governance across AI initiatives
Balance innovation with accountability

What you'll learn

You'll explore the principles, models and techniques needed to govern AI confidently. From understanding governance fundamentals through to implementing improvement models, the course provides practical guidance you can apply across AI-enabled products, services and organisational decision-making.

AI governance fundamentals

Start by exploring the relationship between governance, management and leadership, alongside the role AI governance plays within modern organisations. You'll develop an understanding of key AI concepts, governance responsibilities and the ITIL Value System, creating a strong foundation before moving into more practical governance approaches.

AI value and risk

Discover how AI creates value across different industries and organisational functions while introducing new operational, ethical and regulatory challenges. You'll examine AI characteristics, common risks such as bias and privacy, and the governance controls that help organisations balance innovation with accountability and trust.

Governance models

Learn how to use the ITIL AI Governance Model and the ITIL AI Governance Improvement Model to assess current capability, design governance approaches and support continual improvement. You'll explore methods for establishing governance that aligns with organisational goals while remaining flexible as AI technologies evolve.

Putting governance into practice

See how AI governance can be applied across products, services and operational environments. The course examines governance in practical scenarios, including supplier relationships, complementary frameworks and evolving regulatory considerations, helping you understand how effective governance supports consistent decision-making throughout the AI lifecycle.

What’s included?

Accredited ITIL AI Governance (Version 5) training
ITIL AI Governance (Version 5) exam
Official ITIL AI Governance (Version 5) manual (included with classroom, available as an optional extra for virtual)
ITIL AI Governance (Version 5) official eBook
Tutor support
Optional extras include Take² exam insurance

Key facts

Certification

ITIL AI Governance (Version 5)

Who it’s for

Ideal for professionals involved in AI, digital products, IT services, governance, risk, compliance, transformation or leadership who want practical guidance for governing AI effectively.

Prerequisites

There are no formal prerequisites or previous ITIL certifications required before attending this course or taking the examination.

Exam information

The open-book exam lasts 90 minutes and contains 40 multiple-choice questions. You'll need 70% (28 correct answers) to pass.

Optional extras

Take² exam insurance, virtual learners can also add the official manual to their purchase (included as standard for in-person classroom learners)

Pre-course

There isn’t any pre-course required for this course

FAQs

Find answers to common questions about the ITIL AI Governance course, including who it's for, what you'll learn, the exam format and how the qualification supports responsible AI governance.

What is ITIL AI Governance (Version 5)?

ITIL AI Governance (Version 5) is a PeopleCert certification that provides guidance for governing AI responsibly. It combines ITIL best practice with governance models, risk management and practical approaches to help organisations adopt AI with confidence while maintaining accountability.

Do I need previous ITIL or AI experience?

No. There are no formal prerequisites for this qualification, and you don't need previous ITIL certification or AI governance experience before attending the course or taking the exam.

What is the ITIL AI Governance Improvement Model?

The ITIL AI Governance Improvement Model provides a structured approach for assessing, designing, implementing, maintaining and continually improving AI governance, helping organisations adapt governance as AI capabilities and business needs evolve.

Why is AI governance important for organisations?

As AI becomes more widely adopted, organisations need governance to support innovation while managing risk, accountability, transparency and ethical decision-making. Effective governance helps create trust and enables sustainable long-term value from AI initiatives.

What our customers say

"The course was truly exceptional! The trainer infused a wealth of real-world examples that perfectly aligned with our actual roles, helping us all achieve a greater understanding.”

Philip Snarey, ITIL learner

"I had an excellent experience with the service provided by ILX. From the initial registration to the completion of the course, every aspect was handled professionally and efficiently.”

Andrew Addy Asante, ILX learner

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