Designed for professionals who already hold the ITIL® 4 Foundation qualification and want to transition to the new version, this course will build on your existing knowledge and focus specifically on the new and expanded concepts introduced in Version 5.
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ITIL® Foundation Bridge (Version 5)
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Course overview
Align your knowledge with the new ITIL
Throughout this course, you’ll explore the new concepts introduced in ITIL (Version 5). Develop a clear understanding of the key terminology and service roles, as well as the Four Dimensions of Product and Service Management.
Learning objectives
- Define digital product and service management concepts
- Explain value and value co-creation principles
- Distinguish outputs from outcomes
- Describe service offerings and interactions
- Identify key roles in service relationships
- Understand the ITIL Four Dimensions
- Describe the ITIL Product and Service Lifecycle
- Recognise governance, AI and continual improvement principles
What you'll learn
ITIL (Version 5) places a strong focus on digital product and service management. During training, you’ll explore how value is co-created through effective service relationships, gain clarity on essential terminology, and learn how activities in the service lifecycle work together to create and sustain value.
Key terminology
Strengthen your understanding of the new terminology introduced in Version 5, ensuring you can use this language accurately and confidently. This includes clearly defining terms such as digital product and service, utility, warranty, sustainability, service offering, transfer of goods, and more. By mastering this shared vocabulary, you will be able to interpret the framework correctly and apply its principles consistently in practice.
The four dimensions of product and service management
You will examine the four dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes. Each dimension highlights a critical aspect of performance. Understanding how they interconnect will ensure you don’t view change in isolation and instead consider how one area influences the others. This knowledge will help you implement coordinated, sustainable improvements across your organisation.
The product and service lifecycle
Discover the eight activities included in the product and service lifecycle: discover, design, acquire, build, transition, operate, deliver, and support. The course explains how these stages guide products and services from initial concept through to live operation and continual improvement. You’ll explore how the lifecycle connects to the value chain and enables organisations to maintain service performance.
The ITIL value system
You’ll develop an understanding of how the ITIL value system provides the overarching structure that connects governance, guiding principles, practices, and continual improvement. This system ensures that all organisational components work together to convert opportunity and demand into measurable value.
ITIL and AI
Examine how ITIL (Version 5) reflects modern technological development, including the use of automation and artificial intelligence. The course explains how AI can support service management activities such as monitoring, analysis, optimisation, and prediction. You will also consider the importance of governance and responsible oversight when integrating this technology into service environments.
What’s included
- Accredited ITIL Foundation Bridge (Version 5) training
- ITIL Foundation Bridge (Version 5) exam
- Official ITIL Foundation (Version 5) manual
- Tutor support
- Optional extras include Take2 exam insurance
Key facts
Certification
ITIL Foundation Bridge (Version 5)
Who it's for
ITIL 4 certified professionals who want to transition to ITIL Foundation (Version 5) to align their knowledge with modern practices.
Prerequisites
You should have previously completed ITIL 4 Foundation or any higher level ITIL 4 certification.
Exam information
30 minutes, closed book, 20 marks available with a 65% pass mark (13/20)
Optional extras
Hardcopy of official ITIL Foundation (Version 5) manual for the live virtual classroom course, Take2 exam insurance
Pre-course
There is no pre-course work for this training course.
FAQs
This bridging course updates your ITIL 4 knowledge with the latest digital product and service management concepts.
Do I need to hold ITIL 4 Foundation before taking this course?
Yes, this course is specifically designed for professionals who have already certified in ITIL 4. For those who are new to ITIL, we would instead recommend taking the full ITIL Foundation (Version 5) course.
What’s new in ITIL (Version 5)?
ITIL (Version 5) introduces a variety of additions including an expanded focus on digital product and service management, refined terminology, a stronger emphasis on value co-creation, the introduction of the ITIL Product and Service Lifecycle, and the use of AI.
Find out more about the changes in ITIL (Version 5) in our blog.
How will this qualification support my career progression?
Completing this bridging qualification demonstrates that your knowledge is current and aligned with today’s modern digital product and service management practices. It strengthens your credibility in ITSM roles and supports progression into higher-level ITIL certifications.
What’s the difference between ITIL Foundation and ITIL Foundation Bridge?
The ITIL Foundation (Version 5) qualification is the full entry-level certification designed for individuals who are new to ITIL or service management, covering the complete framework in detail.
This bridging course is a shorter, focused update for professionals who already hold an ITIL 4 Foundation certification and want to transition to Version 5. This training concentrates only on the new, changed, and expanded concepts introduced in the new ITIL, rather than covering the full framework including content that remains unchanged.
What our customers say
"Thank you to ILX Group and my excellent trainer, Gavin, who translated the course into practical tools that can be applied immediately.”
Anna Hamilton, ILX Learner
"I had an excellent experience with the service provided by ILX. From the initial registration to the completion of the course, every aspect was handled professionally and efficiently.”
Andrew Addy Asante, ILX Learner
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