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Best practice change management starts with people

The only thing that is constant in business is change. In the US merger and acquisition activity leaped to 5,051 deals worth $1.5tn in 2014, up from 3,995 transactions worth $937bn in 2013. Organisations that are not buying other businesses or being bought themselves are busy bringing new products and services to market to survive in a competitive world. Change management is a hot topic and businesses have invested heavily in tools from PRINCE2® and Managing Successful Programmes (MSP®). But too many are still struggling to manage change successfully.

Why? Businesses are failing to factor in the human element. Programme and project management tools are all very well but they are just tools and w