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ITIL® training programmes
ITIL is a collection of best practices in IT service management. The framework allows you to monitor, sculpt and improve your IT services, and is particularly valuable in a customer-service-based management system. Not just for the IT team, ITIL incorporates a wide range of departments, from design to development, improving the way different teams interact and manage the IT infrastructure.
The update to ITIL 4 took place at the beginning of 2019, and now better reflects the fast-paced and complex environment we live in, opening ITIL up to a wider range of professionals working across the digital landscape. ITIL 4 places more emphasis on the importance of working holistically and collaboratively.
It expands on previous versions, supporting existing investments in ITIL, and provides a full-service digital operating model for delivering and operating tech-enabled products and services, including emerging technologies such as robotics and AI.
For more information about the ITIL 4 certification scheme, please visit our specialist ITIL website.
ITIL® 4 Foundation plus pack
Everything you need for ITIL 4 Foundation, all in one place.
ITIL® 4 Foundation
+44 (0) 1270 611 600