ITIL® Transformation (Version 5)

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Course overview

Develop a structured approach to managing and sustaining change across digital products and services with ITIL Transformation. This course focuses on how you can navigate complexity to ensure transformation delivers measurable outcomes.

Drive sustainable change with confidence

For leaders of transformation initiatives, this certification helps you move beyond theory to focus on what works in practice. You’ll learn how to improve team collaboration, strengthen governance, and build resilience to ensure your organisation adapts to ongoing change.

Learning objectives

Understand and manage different types of change
Apply a structured model to plan and deliver transformation initiatives
Select the right governance and execution approaches for your organisation
Use tools and techniques to measure progress and improve outcomes
Align people, processes and technology to achieve consistent results

What you'll learn

The ITIL Transformation course gives you a clear framework for managing change across digital products and services. The course also explores how AI, automation, and complementary frameworks such as PRINCE2^® support modern transformation projects.

Introduction to ITIL Transformation

Understand what transformation means within the ITIL framework and why it is essential in modern organisations. You’ll learn how transformation fits within the ITIL Value System and how it supports the delivery of products and services. Also, explore key concepts such as the guiding principles, four dimensions of service management, and the differences between types of change.

The ITIL Transformation Model

Learn how the ITIL Transformation Model provides a structured approach to managing change, built around layers such as governance, positioning, execution and learning. You’ll understand how to apply the model in different environments, adapting your approach based on whether situations are ordered, complex or uncertain, so you can manage change effectively in real-world scenarios.

Transformation patterns

Explore the different patterns that shape transformation initiatives. This includes understanding initiation patterns such as regulatory or market-driven change, governance approaches for both business-as-usual and transformation environments, and execution patterns like contain, implement, and discover. By understanding how to select the right pattern at the right time, you’ll be better equipped to manage change in a way that fits your organisation’s needs.

The importance of value measurement and reflection

Understand how to measure the progress and success of transformation initiatives using practical tools and techniques. You will discover how to define meaningful metrics and assess outcomes. Plus, explore methods for reflection and knowledge sharing, ensuring that lessons learned are embedded into the organisation.

What’s included

Accredited ITIL Transformation (Version 5) training
ITIL Transformation (Version 5) exam
Official ITIL Transformation (Version 5) manual
Tutor support
Optional extras include Take² exam insurance

Key facts

Certification

ITIL Transformation (Version 5)

Who it’s for

Professionals leading, delivering or supporting transformation initiatives, as well as those impacted by organisational change who want to understand more about the process.

Prerequisites

You must have completed the ITIL Foundation (Version 5) certification before taking this course.

Exam information

90 minutes, open book (ITIL Transformation official manual only), multiple choice, 40 marks available

Optional extras

Hardcopy of official ITIL Transformation (Version 5) manual for the live virtual classroom course, Take² exam insurance

Pre-course

There is no pre-course work for this training course.

FAQs

The ITIL Transformation (Version 5) course introduces a structured approach to managing change across products and services. You’ll learn how to balance governance, execution, and continuous improvement to deliver transformation that achieves measurable business value.

What is ITIL Transformation (Version 5) and why is it important?

ITIL Transformation will teach you how to manage and sustain change initiatives. You’ll learn how to apply a consistent framework that aligns people, processes and technology to ensure transformations deliver measurable value.

How does ITIL help manage complex organisational change?

ITIL helps you manage complex organisational change by offering a clear model and set of guiding principles that adapt to different contexts. It enables you to break transformation initiatives into manageable stages and maintain alignment across the organisation.

How does ITIL Transformation incorporate AI and automation?

The certification recognises the growing role of AI and automation in modern organisations and shows you how to integrate them into transformation initiatives. It explains how these technologies support decision-making and performance measurement to enhance efficiency.

What role does governance play in ITIL Transformation?

Governance plays a central role in this course. By balancing governance with execution and performance measurement, you can ensure transformation is both controlled and adaptable, as well as aligned with business objectives.

What our customers say

"Instructor was on point. Would be happy to recommend others to enrol for this course."

Narender Kathait, ILX Learner

"Communications were prompt, from querying the course up to actually doing the course."

Jessica Eslava, ILX Learner

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