ITIL® Transformation (Version 5)

Understand what transformation means within the ITIL framework and why it is essential in modern organisations. You’ll learn how transformation fits within the ITIL Value System and how it supports the delivery of products and services. Also, explore key concepts such as the guiding principles, four dimensions of service management, and the differences between types of change. 

Learn how the ITIL Transformation Model provides a structured approach to managing change, built around layers such as governance, positioning, execution and learning. You’ll understand how to apply the model in different environments, adapting your approach based on whether situations are ordered, complex or uncertain, so you can manage change effectively in real-world scenarios.

Explore the different patterns that shape transformation initiatives. This includes understanding initiation patterns such as regulatory or market-driven change, governance approaches for both business-as-usual and transformation environments, and execution patterns like contain, implement, and discover. By understanding how to select the right pattern at the right time, you’ll be better equipped to manage change in a way that fits your organisation’s needs. 

Understand how to measure the progress and success of transformation initiatives using practical tools and techniques. You will discover how to define meaningful metrics and assess outcomes. Plus, explore methods for reflection and knowledge sharing, ensuring that lessons learned are embedded into the organisation.