ITIL® (Version 5) training

Build future-ready skills with ITIL (Version 5), the globally recognised framework for managing digital products and services.

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Learn essential skills

Unify products, services and strategy across your organisation

ITIL (Version 5) helps you develop the knowledge to lead in today’s digital and AI-enabled world. The framework equips you with practical tools to improve collaboration, delivery and governance across the full digital lifecycle. It includes practical guidance on how to adopt and scale AI responsibly, and has been designed for use across an entire organisation, not just in IT service management. Choose ITIL to sharpen your professional edge and shape your career progression.

Why choose ITIL?

ITIL (Version 5) is more than an update – it’s a shift in how digital products and services are managed. It unifies product and service management into one clear lifecycle, enabling professionals to manage complexity with confidence.

For individuals, it offers a practical route to career progression with globally respected certifications that are aligned to real job roles. For businesses, ITIL provides a structured approach to delivering value, bridging strategy and operations, improving team collaboration, and supporting responsible innovation. It’s flexible, scalable, and built to help you stay competitive in a fast-changing environment.

What you gain

Learn to manage products and services as one lifecycle
Gain recognition with globally respected certifications
Build practical, role-aligned skills for digital delivery
Improve cross-team collaboration and outcomes
Support responsible, strategic use of AI
Deliver better customer and employee experiences
Align operations with business goals and governance
Accelerate transformation and demonstrate measurable value

ITIL certifications explained

ITIL Foundation (Version 5)

ITIL Practice Manager (Version 5)

ITIL Managing Professional (Version 5)

ITIL Strategic Leader (Version 5)

ITIL Transformation (Version 5)

ITIL AI Governance

ITIL Master

ITIL Foundation (Version 5)

Learn the core principles of ITIL, including how to manage digital products and services across their lifecycle. The Foundation course introduces the guiding principles, service value system, and the roles involved in delivering outcomes. You will need to complete the Foundation certification before doing any of the more advanced modules, which are arranged into three learning streams – ITIL Practice Manager (Version 5), ITIL Managing Professional (Version 5) and ITIL Strategic Leader (Version 5).

ITIL Practice Manager (Version 5)

If you choose to go down the ITIL Practice Manager route, then after completing ITIL Foundation, you will select one Practice Specialisation aligned to your role or goals: Monitor, Support and Fulfil (MSF), Plan, Implement and Control (PIC), or Collaborate, Assure and Improve (CAI). Each specialisation covers five defined practices, such as incident management, change enablement, service level management, and continual improvement. To achieve the ITIL Practice Manager designation, you also complete ITIL Transformation and pass the exam.

ITIL Managing Professional (Version 5)

Develop advanced skills across product delivery, service management, experience optimisation and organisational improvement. To achieve this designation, you will need to have passed your Foundation exam, and then complete all four modules that sit under the ITIL Managing Professional learning stream – ITIL Product, ITIL Service, ITIL Experience and ITIL Transformation.

ITIL Strategic Leader (Version 5)

Position yourself as a strategic voice in digital transformation. This designation includes the ITIL Strategy and ITIL Transformation modules, in addition to ITIL Foundation, enabling you to align digital initiatives with business goals.

ITIL Transformation (Version 5)

ITIL Transformation is a core module required across all Version 5 designations. It equips you with the skills to lead and manage change across digital services, aligning strategy, teams and technology to deliver lasting improvements. The module introduces frameworks and models that help you design and implement transformation initiatives with clarity and control. You only need to complete it once, and it counts towards the Practice Manager, Managing Professional and Strategic Leader pathways.

ITIL AI Governance

This is an extension module that sits outside of the three learning streams. Explore responsible AI adoption as you’re guided through ethical, compliant and value-led AI implementation, aligned with ITIL principles.

ITIL Master

Earn the highest ITIL designation by completing all three streams: Practice Manager, Managing Professional and Strategic Leader. This recognises expert-level capability in applying ITIL across complex, real-world environments. You do not need to complete the ITIL AI Governance module to achieve this designation.

ITIL (Version 5) courses

ITIL® (Version 5)

Course

ITIL® Foundation (Version 5)

From $1,535.00

FAQs

ITIL (Version 5) provides practical guidance for managing digital products and services. It covers strategy, delivery, experience, governance and AI, helping individuals and organisations create consistent, measurable value across the full lifecycle.

What is the difference between ITIL 4 and ITIL (Version 5)?

ITIL (Version 5) builds on ITIL 4 by introducing a unified lifecycle for products and services, a stronger focus on digital experience, and AI-ready guidance. It offers clearer role alignment and more practical application, while protecting previous investments.

Will ITIL (Version 5) help me manage the use of AI across my organisation?

Yes. ITIL (Version 5) includes an AI Governance module that provides a structured approach to adopting AI responsibly. It supports risk management, transparency and compliance, helping you align AI initiatives with strategic goals.

If I already have an ITIL certification, do I need to do the Foundation certification in ITIL (Version 5) before doing the advanced certifications?

Not necessarily. If you have ITIL 4 Foundation or an advanced ITIL 4 certification, you can transition into ITIL (Version 5) modules without retaking Foundation. ITIL v3 professionals may be advised to start with the new Foundation course to cover updated content.

Why has the ITIL framework been updated?

The update reflects how organisations now work — digitally, collaboratively and at pace. ITIL (Version 5) responds to the growing use of AI, the integration of product and service management, and the need for measurable, outcome-driven change across teams.

Career development & support

Continuing your learning journey

ITIL (Version 5) provides new opportunities to ITIL professionals, whether you’re stepping into digital leadership, growing your capabilities in service delivery, or guiding transformation. Explore other ILX courses to continue your development.

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Here to support you

There’s lots to consider when choosing a training course. We have a variety of study options, different payment methods, and optional extras such as exam resit services that you might want to add to your learning package. Our help centre has all the information you need to make the right choice. Plus, our helpful customer service team are always on hand to answer any questions.

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What our customers say

Testimonial

Global training delivery

"ILX has supported us to deliver a range of courses via both virtual training and eLearning. Their capability to deliver virtual sessions in many global time zones enabled us to be economical and train members of our team across the world."

Asma Khanam, Global Change Manager, Amazon

Your study options

eLearning

Do you prefer to learn at your own pace? Our interactive and engaging eLearning is the perfect self-study option, allowing you to move through resources and activities at a time that suits you.

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Classroom

Our in-person classroom courses provide an interactive and collaborative learning environment, where you will benefit from the knowledge and passion our trainers bring to the subject.

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Live virtual classroom

Our virtual courses provide the personal teaching experience of a classroom with the ease and flexibility of a virtual environment. All the benefits, without the travel!

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Blended

Our blended courses combine eLearning with face-to-face training. Study the Foundation certification at your own pace and then use the Practitioner workshop to put the theory into practice.

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