Facebook Pixel
May sale Get certified now
Up to 55% off Use offer code: MAY0522SA
LIVE OFFERS END IN:
ITIL® training Learn how to effectively manage your IT resources
Was 23960.000
From R19,168
Was {% classroomDates[869].price | ilxCurrency:currentCurrency %}
From {% classroomDates[869].offerPrice | ilxCurrency:currentCurrency %}
With exams
Request a quote
Course type: Virtual
Duration: Two days
Delivery: Virtual
Included: ITIL 4 Foundation Exam, ITIL 4 Foundation Official manual (Digital)
Download Brochure

ITIL® 4 Foundation virtual

If you want the interactivity of a classroom environment, but you still want the flexibility of studying from home, then our virtual courses are just the thing! 

About the course

The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL 4 concepts and terminology and group discussions you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner.Please review our FAQs for more information relating to virtual learning, including the technical specifications.

Duration

This is an intensive two-day course that helps prepare you for the ITIL 4 Foundation examination. The training is conducted via a virtual training environment. You need to ensure that you can satisfy the technical requirements that can be found on our website here.

Pre-requisites

There are no formal pre-requisites for attending this course or sitting the exam.

Learning objectives

At the end of the course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

This is an intensive two-day virtual course, that includes the following:

  • All accompanying course material (digital)
  • Online pre-course
  • The official ITIL 4 Foundation manual (digital)
  • The cost of the ITIL 4 Foundation examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)

Optional Extras:

  • The official ITIL 4 Foundation manual (hardcopy)

Materials

Digital ILX course materials: These will be accessible via the ILX portal. Full instructions with a link to the portal will be issued within 48 hours of your confirmed booking.The course materials will be provided in a PDF format and available for download. You will need to download and save the materials to your device, so that you can annotate them during the training course.

Digital official manual: You will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual.

Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.

What's covered?

This course includes, but is not limited to:

  • Overview of ITIL
  • Service management
  • ITIL guiding principles
  • Service value systems
  • ITIL practices

Target audience

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Important note regarding pre-course

There is mandatory online pre-course work that must be undertaken prior to attending this course. It is expected that it will take approximately three to four hours to complete. You will be sent full instructions with a link to the online pre course within 48 hours of your confirmed booking. In addition, whilst attending your course there will also be some examination preparation evening work.

Review the technical requirements for the online learning here.

Exams are taken online via remote proctor. You will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here

Exam format

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)

Book a classroom course

Loading events...
Date Location Time Duration Price (Excl. Tax)
Monday, 27 June, 2022 Virtual Classroom-UK Time 09:00:00 (BST) 2 Days Was: R23,960
From: R19,168
Buy Now
Monday, 12 September, 2022 Virtual Classroom-UK Time 09:00:00 (BST) 2 Days Was: R23,960
From: R19,168
Buy Now
Monday, 14 November, 2022 Virtual Classroom-UK Time 09:00:00 (GMT) 2 Days Was: R23,960
From: R19,168
Buy Now

Why Choose ILX Group?

Graduates
500,000+
graduates
Corporate clients
5,000+
corporate clients
Customer satisfaction
96%
customer satisfaction