IT service management is integral to virtually every business and it’s important that managers, business staff and end-users have the required level of knowledge to understand and build on their relationships with their IT service providers.
This three-day course leading to the ITIL Foundation qualification will enable delegates to understand the key concepts and terminology within the ITIL framework. Delegates will sit the ITIL exam on the final day.
You will be required to complete some pre-course work prior to your attendance, to ensure you are fully-prepared for this classroom course. Whilst attending you should also be prepared to complete some evening work.
This is an intensive three-day course which includes the ITIL Foundation examination, which takes place on the final day.
Upon successful completion of the course candidates can expect to gain competencies in the followings:
This is an intensive three-day course, providing all you need to get through the ITIL Foundation examination first time:
Refreshments will also be provided throughout the duration of your training.
Important note regarding pre-course
There is mandatory online pre-course work that must be undertaken prior to attending this course. It is expected that it will take approximately six to eight hours to complete. You will be sent full instructions with a link to the online pre-course within 48 hours of your confirmed booking.
Review the technical requirements for online here .
In addition, whilst attending your course there will also be some examination preparation evening work.