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ITIL®

Course type:
E-learning
Duration:

10 - 12 hours

Delivery:
Online
Included:
ITIL 4 Official manual, ITIL 4 Exam
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With exams

ITIL® 4 Foundation plus pack E-learning

ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.

As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.

FREE E-learning demo

Course overview

About the course

ILX Group’s fully accredited ITIL Foundation e-learning takes approximately 10 - 12 hours to complete. It is broken into bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

What's covered?

  • Introduction and overview
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practices
  • Purpose of 11 practices and some definitions
  • Introduction to seven key practices in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Service level management
  • Exam simulator

Duration

ITIL 4 Foundation e-learning takes approximately 10 - 12 hours to complete.

Target audience

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Pre-requisites

There are no formal pre-requisites for attending this course.

Learning objectives

At the end of the course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

What's included?

  • 12 months online access to our accredited ITIL 4 Foundation course
  • ITIL 4 Foundation exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
  • Full tutor support, plus many additional resources to help put ITIL 4 into practice
  • ITIL 4 Foundation exam simulator
  • Official ITIL 4 manual

Exam information

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)