Gain a solid understanding of IT service management (ITSM) through our ITIL 4 Foundation certification. This qualification is recognised globally, setting the standard for best practice in ITSM.
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ITIL® 4 Foundation
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Introduction to ITIL 4 Foundation
The ITIL 4 Foundation course covers principles of IT service management and teaches you the core concepts of this globally recognised framework for the creation, delivery and management of digital services.
Learning objectives
Learn and understand:
- The core concepts of ITIL service management
- How the ITIL guiding principles can help organisations to adopt and adapt ITIL service management
- The four dimensions of ITIL service management
- The purpose and components of the ITIL service value system, the activities of the service value chain, and how they connect
- The key concepts of continual improvement in IT service management
What you'll learn
The ITIL 4 Foundation course provides a comprehensive understanding of modern IT service management, focusing on the practical application of the ITIL framework. You’ll gain valuable insights into service management that can drive operational efficiency and continuous improvement within your organisation.
Key concepts of ITIL
The Foundation certification introduces the core principles of IT service management, including service, value, and how ITIL supports organisational goals. You’ll learn the fundamental terms and definitions that underpin the ITIL framework, enabling you to communicate effectively and contribute to service improvement.
The service value system
Learn how the ITIL service value system integrates different processes, technologies, and people for value co-creation. This part of the course will help you understand how to align IT services with business objectives, ensuring seamless service delivery that meets customer needs.
ITIL guiding principles
Helps ITSM professionals to create an effective, efficient and value-driven framework for service management that meets modern business demands and delivers high-quality services to customers. These principles provide a clear foundation for adopting and adapting ITIL in a way that fosters effective service management, helping your organisation navigate change and drive continuous improvement.
The four dimensions of ITIL service management
Understand how the four dimensions – organisations and people, information and technology, partners and suppliers, and value streams and processes – should be considered to provide a balanced approach to service management, enabling your organisation to deliver consistent, high-quality services.
Service value chain
Delve into the activities of the ITIL service value chain and understand how they work together to create value. You'll gain insight into how to connect service delivery steps, improve workflows, and enhance customer experiences by managing these activities efficiently.
Continual improvement
ITIL places great emphasis on continual improvement, and this part of the course will teach you how to integrate it into your daily IT service management practices. You'll learn techniques for identifying, evaluating, and implementing improvements that drive long-term success for your organisation.
What's included
- Accredited ITIL 4 Foundation training
- ITIL 4 Foundation exam
- Official ITIL 4 manual
- Tutor support
- Further optional extras, including Take2 exam insurance, available at checkout
Key facts
Certification
ITIL 4 Foundation
Who it's for
IT professionals, service desk managers, and anyone seeking to enhance their understanding of ITSM.
Prerequisites
There aren't any prerequisites for ITIL 4 Foundation
Exam information
60-minute multiple-choice exam with 40 questions and a pass mark of 65%
Optional extras
Hardcopy of official ITIL 4 manual, Take2 exam insurance.
Pre-course
There is mandatory online pre-course for the in-person and live virtual classroom study options that will take 3 - 4 hours to complete
FAQs
The ITIL 4 Foundation course is your introduction to IT service management. It covers essential concepts, guiding principles, and practical tools to help you deliver and improve IT services in today’s fast-paced organisations.
What is the ITIL 4 Foundation certification?
The ITIL 4 Foundation certification is an entry-level qualification in IT service management, providing a strong understanding of the ITIL framework and its principles.
The course is ideal for anyone working in IT who wants to understand how to improve service management and contribute to business outcomes.
What’s next after ITIL 4 Foundation?
With multiple other certifications included in the ITIL framework, there are many options for progression following the Foundation course. The most appropriate option will depend on your career goals.
You can progress through our ITIL Managing Professional bundle. Designed for IT professionals this combination of courses will equip you with the skills needed to optimise IT service delivery, foster innovation, and drive measurable improvements for organisational success.
Alternatively, for individuals in more senior positions, the Strategic Leader bundle may be a better choice. Learn how to craft a digital vision and align IT strategy with business goals while integrating governance, compliance, and risk.
Want to learn one course at a time? View our full list of ITIL 4 certifications.
What study options are available?
You can choose from eLearning, live virtual classroom, in-person classroom, or onsite training options for businesses.
There is mandatory online pre-course work for the in-person and live virtual classroom study options, which will take approximately 3 -4 hours to complete. Within 48 hours of purchase, you'll be sent instructions on how to access the eLearning portal to complete your pre-course work, and this must be done before attending your workshop.
Make sure you check the technical requirements before you select your study option.
Does the ITIL 4 Foundation certification expire?
Yes, to ensure your ITIL 4 Foundation certification remains valid it must be renewed every three years. Find out more about the available renewal options on the PeopleCert website. Access to the digital version of your official ITIL 4 manual will expire after five years.
What our customers say
“I thought the tutor was great. They were professional with great and interesting explanations, and they made learning the course content fun. The teaching prepared me well for the exams.”
Emily Meades, ILX learner
"Engaging Live Virtual Classroom experience, good experienced teacher, well balanced and clear course."
Jacky Droushoudt, ILX Learner
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