ITIL® 4 Foundation plus pack E-learning

ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.

As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.

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Course overview

About the course

ILX Group’s fully accredited ITIL Foundation e-learning takes approximately 10 - 12 hours to complete. It is broken into bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

What's covered?

Introduction and overview
Key concepts of service management
Four dimensions of service management
Service value system
Introduction to practices
Purpose of 11 practices and some definitions
Introduction to seven key practices in detail
Continual improvement
Change control
Incident management
Service request management
Service desk
Service level management
Exam simulator

Duration

ITIL 4 Foundation e-learning takes approximately 10 - 12 hours to complete.

Target audience

Individuals at the start of their journey in service management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge

Pre-requisites

There are no formal pre-requisites for attending this course.

Learning objectives

At the end of the course, you will:

Understand the key concepts of ITIL service management
Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
Understand the four dimensions of ITIL service management
Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
Understand the key concepts of continual improvement

What's included?

12 months online access to our accredited ITIL 4 Foundation course
ITIL 4 Foundation exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
Full tutor support, plus many additional resources to help put ITIL 4 into practice
ITIL 4 Foundation exam simulator
Official ITIL 4 manual

Exam information

Closed book
60 minutes duration
40 questions each worth 1 mark
Pass mark 65% or higher (26 marks or above)