What is the point of ITIL® 4?

If ‘it ain’t broke, don’t fix it’ right?

You may be wondering why ITIL® has been updated – ITIL V3 worked fine so why bother? In other words, what’s the point of ITIL 4?

In short, as technology evolves and improves, ITIL needs to evolve with it; after all, what’s the point in having an IT service management (ITSM) qualification if the technology you’re using is way beyond what the certification caters for?

So, as the industry continues to change, the way we manage IT services and systems must change along with it, reflecting both the way the industry is now, and the way it’s heading. Enter, ITIL 4…

What is ITIL 4?

ITIL 4 is the current iteration of ITIL, a well-known framework that has been supporting organisations to improve their IT service management for over 30 years. It is an adaptable and flexible framework for creating, designing, managing, and continually improving digitally enabled products and services.

The scheme is comprised of numerous certifications that provide your teams with essential skills. At ILX, we offer ITIL 4 Foundation and the five training modules