ITIL® 4 Strategic Leader Bundle Online

At the end of the Foundation course, you will:

• Understand the key concepts of ITIL service management
• Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
• Understand the four dimensions of ITIL service management
• Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
• Understand the key concepts of continual improvement

At the end of the Direct, Plan and Improve course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices 

At end of the Digital & IT Strategy course you will be able to:

• Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities.
• Understand how to leverage digital strategy to react to digital disruption.
• Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
• Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
• Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence.
• Understand the risks and opportunities of Digital and IT Strategy.
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
• Understand how to implement a Digital and IT Strategy.

ITIL 4 Foundation

• Introduction and overview
• Key concepts of service management
• Four dimensions of service management
• Service value system
• Introduction to practices
• Purpose of 11 practices and some definitions
• Introduction to seven key practices in detail
• Continual improvement
• Change control
• Incident management
• Service request management
• Service desk
• Service level management
• Exam simulator

ITIL 4 Direct, Plan and Improve

• Introduction and overview of DPI
• Foundation recap
• Key concepts of DPI
• Key principles of DPI
• GRC and DPI
• Continual improvement
• Organizational change management and communication
• Interfaces across the value chain
• Measurement and reporting
• Value streams
• Exam simulator

ITIL 4 Digital and IT Strategy

• Introduction and overview of Digital and IT Strategy
• Foundation recap
• Key concepts of digital and IT strategy – Part 1
• Key concepts of digital and IT strategy – Part 2
• Key concepts of digital and IT strategy – Part 3
• Organizational viability - Part 1
• Organizational viability - Part 2
• Strategic approaches
• Financial aspects of strategy
• Innovation
• Risk
• Define and advocate strategy
• Implementing strategy - Part 1 Organization
• Implementing strategy - Part 2 Implementing
• Implementing strategy - Part 3 Assessing success
• Exam simulator

• 12 months online access to our accredited ITIL 4 Foundation elearning
• 12 months online access to our accredited ITIL 4 Direct, Plan and Improve elearning
• 12 months online access to our accredited ITIL 4 Digital and IT Strategy elearning
• The official ITIL 4 Foundation manual (digital)                           
• The official ITIL 4 DPI manual (digital)                      
• The official ITIL 4 DITS manual (digital)
• ITIL 4 Foundation exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor
• ITIL 4 Direct, Plan and Improve exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor
• ITIL 4 Digital and IT Strategy exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor
• ITIL 4 Digital and IT Strategy practical assessments 

Optional extras:

• The official ITIL 4 Foundation manual (hardcopy)                           
• The official ITIL 4 DPI manual (hardcopy)                      
• The official ITIL 4 DITS manual (hardcopy)
• Take² exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Digital official manual: You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.

Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to book your online exams at a date and time of your choice. You are responsible for booking your own exams. For more information about how to take your exam and the technical requirements, please click here.

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Exam format

ITIL 4 Foundation

• Multiple choice exam
• Closed book
• 60 minutes duration
• 40 questions each worth 1 mark
• Pass mark 65% or higher (26 marks or above)

ITIL 4 Direct, Plan and Improve

• 90-minute duration
• Closed book
• 40 questions
• Pass mark is 70% or higher – a raw score of 28 marks or above

ITIL 4 Digital & IT Strategy, consists of a two-phased assessment approach:

• Practical assessments: You will be prompted throughout different phases of your learning to submit completed assessments to ILX for review by an SME. You will be provided with a case study and all relevant material within the learning course.
• Multiple Choice Questions (MCQ): Upon completion of the course and passing the practical assignments followed by the exam. The exam is taken online via remote proctor in the following format:
  • 60-minute duration
  • 70% pass mark (21/30)
  • Closed book

There are no formal pre-requisites for the ITIL 4 Foundation.

For the DPI exam

• You must hold the ITIL 4 Foundation qualification
• You must complete accredited training 

For the DITS exam:        

• You must complete accredited training.
• You must hold the ITIL 4 Foundation qualification
• You must supply evidence confirming a minimum of three years of IT managerial experience.