ITIL® 4 Foundation classroom

This two-day ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4.

About the course

This course isdesigned to help your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the assistance of the ITIL 4 concepts and terminology and group discussions you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

Duration

This is an intensive two day classroom course.

Pre-requisites

There are no formal pre-requisites for attending this course.

Learning objectives

At the end of the course, you will:

Understand the key concepts of ITIL service management
Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
Understand the four dimensions of ITIL service management
Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
Understand the key concepts of continual improvement

This is an intensive two-day course that includes the following:

All accompanying course material (hardcopy)
Online pre-course
The official ITIL 4 Foundation manual (digital & hardcopy)
The cost of the ITIL 4 Foundation examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)

Optional extras:

Take² exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Hardcopy ILX course material: You will be provided with a printed version of the ILX course material. This will be issued on day one of your course.

Digital and hardcopy official manual: You will be given access to both a digital and hardcopy version of the official manual. The hardcopy will be issued on day one of your course with your course material. For the digital version you will be sent an email invitation approximately two working days prior to course commencement to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

What's covered?

This course includes, but is not limited to:

Overview of ITIL
Service management
ITIL guiding principles
Service value systems
ITIL practices

Target audience

Individuals at the start of their journey in service management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge

Important note regarding pre-course

There is mandatory online pre-course work that must be undertaken prior to attending this course. It is expected that it will take approximately three to four hours to complete. You will be sent full instructions with a link to the online pre course within 48 hours of your confirmed booking. In addition, whilst attending your course there will also be some examination preparation evening work.

Review the technical requirements for the online learning here.

Exams are taken online via remote proctor. You will be sent an email invitation approximately two working days prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here.

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.