ITIL® 4 Foundation classroom

The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL 4 concepts and terminology, group discussions, case study-based activities, and examples included in the course, you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

This course includes, but is not limited to:

• Overview of ITIL
• Service management
• ITIL guiding principles
• Service value systems
• ITIL practices

This is an intensive three day classroom course with the examination on the afternoon of day three.

• Individuals at the start of their journey in service management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge

There are no formal pre-requisites for attending this course.

At the end of the course, you will:

• Understand the key concepts of ITIL service management
• Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
• Understand the four dimensions of ITIL service management
• Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
• Understand the key concepts of continual improvement

This is an intensive three-day course that includes:

• All accompanying course material
• The ITIL 4 Foundation official manual
• The cost of the ITIL 4 Foundation examination (the exam is taken on the last day of the course)

Important note regarding pre-course

There is mandatory online pre-course work that must be undertaken prior to attending this course. It is expected that it will take approximately three to four hours to complete. You will be sent full instructions with a link to the online pre course within 48 hours of your confirmed booking. In addition, whilst attending your course there will also be some examination preparation evening work.

Review the technical requirements for the online learning here.

• Closed book
• 60 minutes duration
• 40 questions each worth 1 mark
• Pass mark 65% or higher (26 marks or above)