Creating Successful Outcomes Between Teams, Suppliers, Partners or Third Parties

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Overview Learning objectives What you'll learn Key facts FAQs What our customers say Get in touch

Learn essential skills

Course overview

This course equips participants with the tools to resolve conflicts effectively, fostering positive outcomes and improving relationships with teams, suppliers, partners, and third parties. Build your confidence in managing disputes constructively and collaboratively, so that all stakeholders are united and working together towards a common goal.

Create successful outcomes through effective conflict resolution

This 3.5-hour course, available in both a classroom and live virtual classroom setting, offers strategies to manage conflicts, enhance communication, and foster collaboration across internal teams, suppliers, partners, and external stakeholders.

Learning objectives

Learn how to unite different teams, departments, or organisations
Discover how to manage conflict between teams and vendors
Effectively handle conflict with partner organisations and third parties
Navigate and manage differing or competing expectations, ideas, and opinions

What you'll learn

Managing collaborations between multiple teams and stakeholders means not everyone will always agree. The conflict resolution course will help you be the person who can instigate and maintain productive relationships between stakeholders to ensure successful results and a harmonious working environment.

Uniting stakeholders

Learn how to align diverse stakeholders by identifying shared goals and fostering collaboration, strategies to build consensus and create a cohesive approach to achieving organisational objectives.

Mediating conflict

Develop skills to mediate disputes effectively, ensuring fair resolutions that maintain trust and professionalism. Gain techniques to navigate challenging conversations and turn conflict into productive outcomes.

Managing differing or competing opinions

Master the art of handling differing perspectives while promoting constructive dialogue. This module equips you with tools to balance competing priorities and guide teams towards mutually beneficial solutions.

What's included

3.5 hours of instructor-led training in a classroom or virtual classroom setting

Key facts

Certification

This is a skills and knowledge-based course with no formal accreditation.

Who it’s for

This course is suitable for anyone seeking to resolve inter-team or inter-organisational conflict and build effective coalitions between stakeholders.

Prerequisites

There are no prerequisites for this course.

Exam information

There is no exam for this course.

Optional extras

There are no optional extras for this course.

FAQs

Learn the art of maintaining fruitful and productive working relationships between different collaborating parties, proactively resolving challenges and difficulties that may arise.

What is conflict resolution?

Conflict resolution is the process of addressing and resolving disputes constructively. It involves effective communication, negotiation, and collaboration to reach mutually agreeable solutions that preserve relationships and foster positive outcomes.

Why is conflict resolution important in business?

Conflict resolution is vital in business as it minimises disruptions, strengthens relationships, and promotes teamwork. It ensures smoother operations, enhances productivity, and creates a collaborative work environment where differences are managed constructively.

How might excelling in conflict resolution positively impact my career?

Excelling in conflict resolution demonstrates leadership, communication, and problem-solving skills. It builds trust and strengthens relationships, positioning you as a reliable professional capable of navigating challenges – qualities highly valued for career advancement.

What our customers say

"Great service! Friendly and efficient customer service!"

Bobbette O'Dell, ILX learner

"Highly recommended! Very well run!"

Parley Reynolds, ILX learner