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ITIL® training programmes

2019 will see the launch of the highly-anticipated ITIL® 4. Designed to offer a seamless transition from organisations' current ways of working to a more modern, flexible and faster approach, ITIL 4 helps organisations adopt new ways of working in the modern digital world.

How is ITIL changing?

ITIL 4 enables IT teams to continue their vital role in modern business strategy. It expands on previous versions, supporting existing investments in ITIL, and provides a full-service digital operating model for delivering and operating tech-enabled products and services. This means it supports emerging technologies, such as robotics and AI, by offering more practical and flexible support as technologies develop.

Whilst retaining all the best bits from the previous version, ITIL 4 will place a much greater emphasis on working holistically, when it comes to delivering products and services, and on the importance of working collaboratively.

What does this mean for ITIL V3?

The ITIL V3 exam will still be available until June 2020 and continues to be recognised as an invaluable IT certification. The fourth version expands on much of the content found in V3, so you are encouraged to transition to the new scheme as soon as you can. If you're qualified in ITIL V3 Foundation, you can transition to the new material by completing the new ITIL 4 Foundation course and its accompanying exam.

To find out how to transition to ITIL 4 if you're at the Intermediate or Practitioner level, or are a qualified ITIL Expert, take a look at our ITIL syllabus changes page.

The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM)

ILX Group delivers a full range of accredited ITIL training including e-learning and classroom courses to individuals and organisations world-wide. Please select the ITIL qualification you are interested in from the list below.

If you require training for more than one person, please contact a training consultant directly using the number at the top of this page or email contactus@ilxgroup.com.

ITIL® Foundation

Key: = included = not applicable = optional add-on
Course Type
E-learning
ITIL® Foundation Handbook
Exam
Access/Duration
12 Months
Price (Excl Tax)
Course Type
E-learning
ITIL® Foundation Handbook
Exam
Access/Duration
12 Months
Price (Excl Tax)
Course Type
Classroom
ITIL® Foundation Handbook
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Practitioner

Course Type
Classroom
Exam
Access/Duration
2 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Foundation and Practitioner

Course Type
Classroom
ITIL® Foundation Handbook
Exam
Access/Duration
5 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600
Course Type
Blended Learning
ITIL® Foundation Handbook
Exam
Access/Duration
12 Months
Price (Excl Tax)

ITIL® Intermediate - Service Strategy

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Service Design

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Service Transition

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Service Operation

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Continual Service Improvement

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Service Offering & Agreement

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Operational Support & Analysis

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Release, Control & Validation

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® Intermediate - Planning, Protection & Optimisation

Course Type
Classroom
Exam
Access/Duration
N / A
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600