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FAQs

FAQs about ILX

Why use ILX?

ILX is a well-established training organisation, we have over 25 years’ experience of providing training solutions to both organisations and individuals, because of this we have a wealth of experience which shows in the standard of training we provide.

We've delivered training to people in 97 countries across 5000 organisations world-wide and pride ourselves in making sure our clients are happy.

What is the ILX Connect Service?

ILX is continually striving to develop new and innovative ideas which will enhance your e-learning experience. After over 20 years of listening to our customers; learners, training managers and portal administrators, we understand exactly how to raise awareness, promote the benefits and maximise the uptake of e-learning. This has enabled us to develop a complete service around our highly innovative e-learning products.

The ILX Connect service will help you to successfully manage the roll out of your e-learning programme, by avoiding some of the classic obstacles to achieve maximum return on your investment. Once you have selected from our Best Practice e-learning range and we have loaded them onto your dedicated portal, we will contact you to discuss the level of support that you require for the term of your licence. ILX Connect will enable both the learner and administrators of the training portal to make best usage of the e-learning, by providing informative webinars, training, support, hints and tips and additional resources to help you achieve the maximum from your e-learning.

How do you accept payment for the course?

We offer three options for purchasing a course;

  1. Pay by Credit/ debit Card once processed a VAT receipt will be issued.
  2. Bank Transfer – we can send you our details so you can make your payment, once your payment has been received and processed a VAT receipt will be issued.
  3. We can issue a pro-forma invoice for full payment to be made, once we have the payment the order will be processed and a VAT receipt issued.
  4. Provide a Purchase Order, we can then process the order from this and invoice your company on 30 day payment terms.

Can I pay in instalments?

Payment would need to be made in full in a one off sum, we do not accept payments in instalments.

Where can I take my examinations?

The most popular way to take the exams is online however we can also provide centre exams worldwide as an alternative.

How do I book my examination?

Online examinations can be booked by contacting our office and our centre examinations can be booked using our website.

Can the examinations be taken online?

Yes, when you have completed your studies you can contact our office and we will pass your details to our exam team who will contact you arrange a suitable date and time for your exam.

What support is available?

All of our courses come with full tutor support, we can provide you with contact details of a qualified tutor in your subject area who will be happy to help with any questions you may have on the training.

Our ILX Connect service provides learner webinars to ensure you get the most out of your online course.

Are all the courses accredited?

Yes, all of our courses are accredited by the relevant examining bodies.

How experienced are your tutors?

We pride ourselves in employing trainers who have a wealth of pragmatic experience alongside a vast amount of knowledge in their specialist subjects. We can provide Trainer profiles which detail their experience and academic achievements should anyone wish to view this.

Once I have taken the exam how long will it take to get my certificate?

Most exam certificates are issued to delegates within 2-3 weeks however during busy periods this can take up to 6 weeks. 

How will I receive my certificate?

Certificates for most of the courses are provided by e-mail by the relevant examining body however Software Testing certificates issued by the BCS are provided by post.

Are you courses available in any other languages?

The main language for all of our courses is English however we can also provide the PRINCE2 Foundation course in Dutch or Danish upon request.

Can I cancel or change my course/exam date?

Cancellations and transfers will only be accepted if made in writing and received at least four weeks before the start of the event. Where the notice given is less than four weeks but more than two weeks, cancellations or transfers will incur a charge equivalent to 50% of the course fee. Where cancellations or transfers are made two weeks or less prior to the start of the course / exam event, a charge equivalent to 100% of the course fee will be payable.

What are the technical requirements for ILX Online Learning?

The following is the minimum technical requirements for our online learning

Hardware Specification:
Screen resolution: 1020 x 768 or above
Internet connection: 4Mb (megabits) or above

Operating System:
Windows XP or higher
Mac OS X 10 .6 (Snow Leopard) or higher

Windows Browser Support (for security reasons it is recommended to keep your browser up-to-date):
Microsoft Internet Explorer 8 or higher
Firefox 10 or higher
Safari 6 or higher
Google Chrome 26

Adobe Flash Player (for security reasons it is recommended to keep your Flash Player plug-in up-to-date):
Adobe Flash 8 or higher

If you have any questions regarding the technical requirements please email contactus@ilxgroup.com.

FAQs for exam bookings with e-learning products

What's the difference between an exam code and an exam voucher?

The exam code is issued by ILX and is valid for the same length of time as your e-learning licence. You will need your exam code to redeem your exam voucher.

The exam voucher is only valid for one month, and you will be issued with this once you have redeemed your exam code. You will need your exam voucher to book your exam.

How long is my ILX exam code valid for?

Your exam code is valid for the same length of time as your e-learning licence.

How long will it take for my exam code to be issued?

Your exam code will be issued via email within 24 hours of purchasing your e-learning licence.

How do I redeem my ILX exam code?

When you are ready to take your exam, enter your exam code into the box on our Redeem Your ILX Exam Voucher page. Within 48 hours of redeeming your exam code you will receive your exam voucher and full instructions on how to book your chosen exam.

How long is my exam voucher valid for?

Once issued the exam voucher is valid for a one month period. Therefore, please ensure you only redeem your code once you are in a position to book your exam.

How do I book my exam?

Full instructions on how to book your exam will be sent with your exam voucher.

What do I do if I lose my ILX exam code?

Get in touch with us at contactus@ilxgroup.com.

Need more help or want to get in touch with us?

If you have any questions or need help redeeming your exam voucher, please get in touch with us at contactus@ilxgroup.com.

FAQs for exam bookings with blended learning products

What's the difference between an exam code and an exam voucher?

The exam code is issued by ILX and is valid for the same length of time as your e-learning licence. You will need your exam code to redeem your exam voucher.

The exam voucher is only valid for one month, and you will be issued with this once you have redeemed your exam code. You will need your exam voucher to book your exam.

How long is my ILX exam code valid for?

Your exam code is valid for the same length of time as your e-learning licence.

How long will it take for my exam code to be issued?

Your exam code will be issued to you via email within 24 hours of purchasing your blended learning pack.

How do I redeem my ILX exam code?

When you are ready to take your exam, enter your exam code into the box on our Redeem Your ILX Exam Voucher page to redeem your voucher. Within 48 hours of redeeming your exam code you will receive your exam voucher and full instructions on how to book your chosen exam.

How long is my exam voucher valid for?

Once issued the exam voucher is valid for a one month period. Therefore, please ensure you only redeem your code once you are in a position to book your exam.

How do I book my exam?

Full instructions on how to book your exam will be sent with your exam voucher.

What do I do if I lose my ILX exam code?

Get in touch with us at contactus@ilxgroup.com.

Need more help or want to get in touch with us?

If you have any questions or need help redeeming your exam voucher, please get in touch with us at contactus@ilxgroup.com.