What are the seven guiding principles of ITIL® 4?

By ILX Team | 16 January 2024

The ITIL® 4 guiding principles serve as a set of recommendations and best practices to help support organisations through their IT service management (ITSM) processes. Adhering to these principles allows ITSM professionals to create a more effective, efficient and value-driven framework for service...

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The ITIL® 4 dictionary: Explore the key terms and concepts of the methodology

By ILX Team | 5 December 2023

Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key terminology we’ve curated a list of the core definitions you need to learn before you take your exam. I...

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The importance of professional skills in the IT service management industry

By ILX Team | 7 November 2023

The role of an IT service management (ITSM) professional can be demanding, they are often tasked with ensuring the seamless operation of technology services, resolving complex issues, and meeting customer’s high expectations. While technical expertise is clearly necessary, it is also vital that e...

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