The ability to monitor, analyse, and respond to events within an IT environment is a critical factor in maintaining the health, performance, and reliability of any IT service. ITIL® 4 offers an approa...
AgilePM® or PRINCE2 Agile®? It’s a question we’ve heard many times, and one that’s not often easy to answer. It’s a little like choosing a wine – it so often depends on the dish it accompanies, and yo...
The Statement of Work (SoW) is easily one of the most important project documents. Created at the start of the project, this is an agreement between a client and an agency. It outlines what the projec...
Forget new year for a fresh start – in today’s fast-paced, digital world, businesses can no longer afford to wait for annual milestones to start making changes in their organisation; adopting an impro...
Scoping a project resolves questions and issues related to project goals. The scope determines the deliverables, tasks, costs and deadlines. It’s the big picture view of the project.
Importance of...
Every project teaches lessons with its successes and failures. Best practice courses highlight the importance of developing a mind-set of continuous learning from the outset of the project. In this bl...
Project management is applying processes, methods, skills, knowledge and experience to deliver project objectives. In doing this, the project manager (PM) will constantly refer to timescales and budge...
Project management apprenticeships are important for developing not just the individual, but for the evolution of the project management profession as a whole. They offer the opportunity to re-skill s...
In IT management, a problem is the cause of one or more incidents. When an incident occurs, its root cause sometimes requires investigation, but not always. For example, some incidents are easily iden...
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