Lean Six Sigma for Services Green Belt classroom

ILX Group’s Lean Six Sigma for Services Green Belt builds on the competencies developed within the ILX Lean Six Sigma for Services Yellow Belt training, helping delegates translate the methodology into actual project work.

This intensive five day course will allow delegates to further explore the DMAIC cycle and improve their knowledge of lean six sigma process improvement tools and techniques, including the use of quantitative methods and statistics. Delegates should come to the training with one or more project ideas to discuss during class and for the purpose of certification. The profile of Green Belt is that of a lean six sigma project leader, therefore a minimum time commitment to work on lean six sigma projects (20% of the normal working time) is recommended to anyone seeking a Green Belt accreditation.

About the course

Upon successful completion of the course candidates will be able to:

Identify potential improvements in their organisation (Project selection)
Lead lean six sigma project teams (as Project Managers)
Apply advanced problem solving and process analysis techniques (qualitative and quantitative)
Learn to use professional software for statistical analysis (MINITAB)
Drive change and continuous improvement

Please note: you will be required to complete some pre-course work prior to your attendance to ensure you are fully prepared for this classroom course. Whilst attending, you should also be prepared to complete some evening work.

Duration

Five days

Pre-requisites

The ILX Lean Six Sigma for Services Yellow Belt certification

All accompanying course material
ILX administered Lean Six Sigma for Services Green Belt examination
Assessment by the ILX Group Lean Six Sigma expert of submitted project work which is mandatory to obtain the ILX Lean Six Sigma for Services Green Belt certification
Refreshments will also be provided throughout the duration of the training

What's covered?

Course Content

Lean six sigma methods – Reminder
DEFINE: The DMAIC project
DEFINE: The business case
MEASURE: Measurement information model
MEASURE: Descriptive statistics (MINITAB)
ANALYSE: Process value analysis
ANALYSE: Process root cause analysis
ANALYSE: Data analysis and inferential statistics (MINITAB)
IMPROVE: Generate ideas
IMPROVE: Improvement strategies / Process re-design
IMPROVE: Pilot projects
CONTROL: The control plan
CONTROL: Statistical process control
CONTROL: Control charts
Lean six sigma and change management
Lean six sigma for services – Delegates project work

Target audience

Head of Change and Continuous Improvement
Project and Programme Manager
Business Analyst
Service Delivery Manager
Process experts (including Lean Six Sigma Experts)
Customer experience teams
IT Professionals

The requirements for the ILX Lean Six Sigma for Services Green Belt certification are:

Attendance to the five day ILX course (100%)
Passing the ILX Lean Six Sigma for Services Green Belt examination: administered on the last day of the ILX Green Belt course. Multiple choice exam, open book, minimum score required to pass the exam: 70%
Deliver a real lean six sigma project with your organisation, demonstrating a return on investment and champion sign-off of project results. Project work is assessed by ILX Group Lean Six Sigma experts and is mandatory to obtain the ILX Lean Six Sigma for Services Green Belt Certification. Projects have to be completed and a formal report has to be submitted, within 12 months of completing the ILX Green Belt course.