Middle management & their influence and impact on organisational change

Organisational change rarely succeeds through plans and processes alone. Even well-structured initiatives can struggle if people do not understand, accept or support what is being introduced. This is...

Software delivery is accelerating. Teams are releasing features faster, adopting new frameworks, and integrating third-party components at pace. At the same time, security and resilience remain under...

Many organisations adopt Agile practices with the best of intentions, yet still struggle to achieve the behaviours and mindset that Agile ways of working are designed to encourage. Teams may run stand...

One-to-one meetings are common practice within people management. Most managers schedule them regularly, often because they are seen as best practice or an expected part of leadership. Yet despite the...

Recently achieved an ITIL® 4 certification or in the process of completing your training? With the launch of ITIL (Version 5) this week you’re probably questioning how best to move forward.  The good...

For individuals already certified in ITIL® v3, the Version 5 framework offers an opportunity to greater align your knowledge with modern practices without starting completely from scratch. The new cer...

Agile ways of working have become central to how organisations deliver change. At the heart of many agile frameworks sits the sprint: a short, time-boxed period of focused work designed to deliver mea...

A lot has changed since 2019, not least the way we build and run digital products and services. That’s why ITIL® (Version 5) is needed.  The new framework aims to reflect how modern organisations wor...

First created in the 1980s, ITIL® has been a recognised source of best practice guidance for IT service management professionals for over 40 years, and today PeopleCert (the examining body for ITIL) h...