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Lean Six Sigma for Services

Course type:
Classroom
Duration:
2 days
Delivery:
Classroom
Optional add-ons:
N/A
Feefo rating

Lean Six Sigma for Services Yellow Belt classroom

ILX Group’s Lean Six Sigma for Services Yellow Belt is designed for individuals actively involved in Continuous Improvement Programmes as project contributors and Subject Matter Experts. The Yellow Belt is the entry level for formal certification and is ideal for anyone involved in DMAIC projects or interested in pursuing a higher belt certification (Green or Black belt), at a later stage.    

This intensive two day course will allow delegates to understand in detail the DMAIC problem solving approach of Lean Six Sigma. Yellow Belts are expected to actively contribute to Lean Six Sigma projects and need to understand and apply a variety of Lean Six Sigma techniques. Real case studies and examples from the audience are used throughout the course to illustrate the application of specific tools for requirements engineering (the Voice of the Customer) and for process modelling, analysis and measurement (the Voice of the Process).

Course overview

About the course

Upon successful completion of the course candidates will be able to:

  • Identify potential improvements in their organisation (Project selection)
  • Participate to Lean Six Sigma Projects (as Contributors and Subject Matter Experts)
  • Apply problem solving and process analysis techniques (qualitative only)
  • Perform process root cause analysis and value analysis
  • Drive Change and Continuous Improvement

 

What's covered?

  • Lean Six Sigma – Introduction and key concepts
  • Lean Six Sigma Project Selection
  • DEFINE: The Voice of the Customer
  • DEFINE: The Voice of the Process
  • MEASURE: The Measurement Framework
  • MEASURE: The Process for Measurement
  • ANALYSE: The Process View
  • ANALYSE: The Data View
  • ANALYSE: The Root Causes
  • IMPROVE: Overview
  • CONTROL: Overview
  • Lean Six Sigma and Change Management
  • Lean Six Sigma for Services – Delegates Project work

Duration

Two days

Target audience

  • Head of Change and Continuous Improvement
  • Project and Programme Manager
  • Business Analyst
  • Service Delivery Manager
  • Process Experts (including Lean Six Sigma Experts)
  • Customer Experience teams
  • IT Professionals 

Pre-requisites

Participants are awarded the ILX Lean Six Sigma for Services Yellow Belt certificate, upon completion of the two day course (100% attendance required).

What's included?

Materials

  • All accompanying course material
  • Refreshments will also be provided throughout the duration of the training