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Lean Six Sigma for Services

Course type:
Classroom
Duration:
5 days
Delivery:
Classroom
Optional add-ons:
N/A
Feefo rating
From just {% classroomDates[450].price | ilxCurrency:currentCurrency %} +VAT

Lean Six Sigma for Services Green Belt classroom

ILX Group’s Lean Six Sigma for Services Green Belt builds on the competencies developed within the ILX Lean Six Sigma for Services Yellow Belt training, helping delegates translate the methodology into actual project work.

This intensive five day course will allow delegates to further explore the DMAIC cycle and improve their knowledge of Lean Six Sigma Process Improvement tools and techniques, including the use of quantitative methods and statistics. Delegates should come to the training with one or more project ideas to discuss during class and for the purpose of certification. The profile of Green Belt is that of a Lean Six Sigma Project Leader, therefore a minimum time commitment to work on Lean Six Sigma projects (20% of the normal working time) is recommended to anyone seeking a Green Belt accreditation.

Course overview

About the course

Upon successful completion of the course candidates will be able to:

  • Identify potential improvements in their organisation (Project selection)
  • Lead Lean Six Sigma Project teams (as Project Managers)
  • Apply advanced problem solving and process analysis techniques (qualitative and quantitative)
  • Learn to use Professional Software for Statistical Analysis (MINITAB)
  • Drive Change and Continuous Improvement

Please note: you will be required to complete some pre-course work prior to your attendance to ensure you are fully prepared for this classroom course. Whilst attending, you should also be prepared to complete some evening work.

What's covered?

Course Content

  • Lean Six Sigma methods – Reminder
  • DEFINE: The DMAIC Project
  • DEFINE: The Business Case
  • MEASURE: Measurement information model
  • MEASURE: Descriptive Statistics (MINITAB)
  • ANALYSE: Process Value Analysis
  • ANALYSE: Process Root Cause Analysis
  • ANALYSE: Data Analysis and Inferential Statistics (MINITAB)
  • IMPROVE: Generate Ideas
  • IMPROVE: Improvement Strategies / Process Re-design
  • IMPROVE: Pilot Projects
  • CONTROL: The Control Plan
  • CONTROL: Statistical Process Control
  • CONTROL: Control Charts
  • Lean Six Sigma and Change Management
  • Lean Six Sigma for Services – Delegates Project work 

Duration

Five Days

Target audience

  • Head of Change and Continuous Improvement
  • Project and Programme Manager
  • Business Analyst
  • Service Delivery Manager
  • Process Experts (including Lean Six Sigma Experts)
  • Customer Experience teams
  • IT Professionals 

Pre-requisites

The ILX Lean Six Sigma for Services Yellow Belt certification

 

What's included?

Materials

  • All accompanying course material
  • ILX administered Lean Six Sigma for Services Green Belt examination
  • Assessment by the ILX Group Lean Six Sigma expert of Project work which is mandatory to obtain the ILX Lean Six Sigma for Services Green Belt Certification
  • Refreshments will also be provided throughout the duration of the training

Exam information

Exam format

The requirements for the ILX Lean Six Sigma for Services Green Belt certification are:

  • Attendance to the five day ILX course (100%)
  • Passing the ILX Lean Six Sigma for Services Green Belt examination: administered on the last day of the ILX Green Belt course. Multiple choice exam, open book, minimum score required to pass the exam: 70%
  • Deliver a real Lean Six Sigma project with your organisation, demonstrating a Return on Investment and Champion sign-off of project results. Project work is assessed by ILX Group Lean Six Sigma experts and is mandatory to obtain the ILX Lean Six Sigma for Services Green Belt Certification. Projects have to be completed and a formal report has to be submitted, within 12 months of completing the ILX Green Belt course. 

Book a classroom course

Please note: Fields marked with * are required

London, Imparando

Date Duration Price
Monday, 01 October, 2018 at 09:00 5 Days £1,995* Buy Now

* All prices exclude VAT.