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Lean Six Sigma for Services

Course type:
Classroom
Duration:
1 day
Delivery:
Classroom
Optional add-ons:
N/A
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Lean Six Sigma for Services Champion classroom

ILX Group’s Lean Six Sigma for Services Champion is designed for individuals actively involved in Continuous Improvement Programmes and likely to cover the role of Project Sponsor (i.e. Champion) or those seeking to gain a basic understanding of Lean Six Sigma and its applications to services and IT process improvement.     

This one day introduction will allow delegates to understand the key concepts of Lean Six Sigma, the evolution of the methodology and its applications to services and IT. The emphasis is placed on the strategic aspects of Lean Six Sigma deployments and the Business Case for Continuous Process Improvement. In addition, delegates will learn how to select the right Lean Six Sigma projects and how to effectively support Improvement teams as Project Champions.

Course overview

About the course

Upon successful completion of the course candidates will be able to:

  • Identify potential improvements in their organisation (Project selection)
  • Participate to Lean Six Sigma Projects (as Project Champions)
  • Understand the Lean Six Sigma problem solving life-cycle (DMAIC)
  • Apply basic problem solving and process analysis techniques
  • Clarify the relationship between Lean Six Sigma and other improvement models (e.g. ITIL®, PRINCE2®, Agile)
  • Drive Change and Continuous Improvement

 

What's covered?

  • Lean Six Sigma – Introduction and Key concepts
  • Lean Six Sigma Project Selection
  • Problem Solving – the DMAIC cycle
  • The DEFINE Phase
  • The MEASURE Phase 
  • The ANALYSE Phase
  • The IMPROVE Phase
  • The CONTROL Phase
  • Lean Six Sigma and Change Management
  • Lean Six Sigma for Services – Case studies

Duration

One Day

Target audience

  • Executives
  • Project and Programme Sponsors
  • Head of Change and Continuous Improvement
  • Project and Programme Manager
  • Business Analyst
  • Service Delivery Manager

Pre-requisites

There is no formal certification associated with the Lean Six Sigma for Services Champion course. Accreditation is exclusively for Yellow, Green and Black belt levels.

What's included?

Materials

  • All accompanying course material
  • Refreshments will also be provided throughout the duration of the training