Communication Stakeholder Management classroom

You need a range of skills and approaches to influence and manage stakeholders appropriately and successfully. This course provides all the understanding, practical skills and approaches you need to be successful with stakeholders.

About the course

Do you need to influence your project stakeholders to:

Face painful realities?
Manage their reaction to bad news and difficult conversations?
Make decisions they may not want to make?
Manage their expectations?
Give discretionary effort they don’t want to give?
Influence others that only they can reach?

This course provides all the understanding, practical skills and approaches you need to be successful with stakeholders.

Duration

One day workshop

Learning objectives

Be able to identify, map and segment stakeholders
Learn about the ways we impact on others
Gain an understanding of interpersonal (verbal and non-verbal) communication
Learn how to design stakeholder communication and influencing strategies

What's covered?

Influencing others

Values-based influencing
Understanding how you seek to influence others
Defining new strategies for influencing
Self-awareness and your impact on others
Unconscious intent and the negative impact of low self-awareness

Effective interpersonal communication

Using non-verbal communication to strengthen your position
Mirroring the recipient’s language to promote rapport
Identifying and overcoming barriers to effective communication
Using marketing techniques to engage stakeholders
Planning stakeholder messages to generate positive responses

Persuasion and influence

Express ideas and thoughts in a neutral way
Gaining others’ agreement and commitment to change
Pull versus push influencing

Relationships and influence

Transactional analysis and influence
Understanding other people’s world view
Using relationship to generate understanding

Managing and where possible avoiding negative conflict

What is conflict?
How does it arise?
What is positive conflict?
Assertive techniques for avoiding negative conflict
Conflict management techniques for powerful influencing
Dealing with difficult people and situations - minimising conflict

Negotiation approaches: creating win/win results

Ethical negotiation
Influencing techniques negotiating skills to reach a deal
Negotiation tactics: competitive, avoidance, compromising, collaborative
Understanding other people’s positions and the interest that lies behind them

Stakeholder management and the art of values-based influencing

Apply influencing strategies to gain commitment from others
Foster collaboration through honest dialogue
Adjust the way you communicate depending on the person in front of you
Achieve goals by enhancing trust and cooperation
Deal effectively with challenging behaviours
Straightforward strategies to overcome resistance and inertia in others
Use knowledge and competence to influence others

Target audience

This workshop is for those who wish to become more successful in communicating the benefits of their activities, ideas and projects to stakeholders and influence them through strategies and personal impact.