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Webinars

Upcoming events:

An introduction to ITIL® 4 Foundation

If you're working in the service management arena or are involved in the management of IT delivery and/or digital services, find out more about how ITIL 4 Foundation can add value to your role and your organisation. Some of the key topics we'll be covering include:

  • Crucial concepts for effective service management, such as value, consumer, organisation, outcome and output.
  • The guiding principles and their universal, empowering position in service management.
  • The four dimensions essential for consideration when designing and managing a service.
  • The central positioning of the service value system and its role in value creation.
  • How the service value chain creates value streams to deliver products and services.
  • Key practices and their value in service management.

For further details please email webinars@ilxgroup.com.

An introduction to ITIL® 4 CDS & DSV

Find out more about ITIL 4's Create, Deliver & Support (CDS) and Drive Stakeholder Value (DSV) modules, and how they could add value to your role.

For those working in service design, transition or operations, or if you're involved in the management of IT delivery and/or digital services, we'll be delving into the topics covered in CDS, including:

  • The two models of value streams – for new services and for supporting existing services
  • The types of organisational structure
  • The techniques for managing service demand
  • The steps required for an organisation to become customer-oriented
  • The techniques and practices to manage the people, processes and technology for new and existing services

And for those who engage with stakeholders regularly and need to understand the customer journey, we'll be looking into DSV's key areas, including:

  • The opportunity and demand for IT services, the engagement activities, and the definition of value from several stakeholder perspectives
  • The seven steps of the customer journey
  • Lines and bands of visibility
  • Key concepts such as touchpoints, scenarios, personas, customer experience (CX) design thinking

For further details please email webinars@ilxgroup.com.

An introduction to ITIL® 4 DPI & HVIT

For the last webinar in our ITIL 4 series, we'll be taking a look at the Direct, Plan & Improve (DPI) and High Velocity IT (HVIT) modules. Find out where they sit in the ITIL 4 framework, and how they aid not just effective and efficient IT service management, but digital transformation as well.

For DPI, we'll be covering:

  • Sources of direction from the governance layer in the service value system
  • Planning initiatives
  • Waterfall and agile approaches that can add value
  • The continual improvement model and reviewing prioritisation of requirements
  • All aspects of risk management

And for HVIT, we'll be covering:

  • The need for digital transformation and its scope
  • How HVIT relates to the digital product lifecycle
  • How HVIT relates to the four dimensions
  • How HVIT relates to the guiding principles
  • Consideration of ethics, safety and lean culture
  • The value offered by complementary approaches, such as agile, DevOps, AI and machine learning

For further details please email webinars@ilxgroup.com.

Thought Leadership Webinars

Are you considering training for yourself or for your organisation? Are you looking to gain a recognised qualification to enhance your career? Do you want to learn more before you commit to a course?

If you answered yes to any of the above questions then attend one of our FREE Webinars to gain the knowledge required to help plan your training programme.

Highlights of our sessions include:

  • Expert speakers delivering detailed information on the subject matter and the courses we offer
  • Benefits of the course to yourself as an individual, your company and your projects
  • Special offers and discounts on our training
  • Invaluable advice for your training requirements

To register
Click on the webinar title to secure your space. Spaces are limited and will be on a first come first serve basis.

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Course information webinars

Your e-learning experience is important to us. To facilitate it, our unique and completely free – ILX Connect service will support you during your e-learning journey. These recordings will help you get to the point where you can take your exam with confidence and will provide you the necessary understanding of ILX Connect to make the most of your e-learning practice.

Highlights of the session include:

  • Introduction to ILX Group
  • Benefits of e-learning study
  • Introduction to the portal
  • Hints and Tips on Planning & scheduling your learning
  • Tutor & ILX Connect support details
  • Demonstration of an e-learning course and all its features & functions
  • Q&A Session

Please note: these webinars are only for users that already have access to any ILX e-learning course

Latest course information webinars

Please choose the webinar you wish to register for:

All times are local and presentations are delivered in English unless otherwise stated.

Upcoming events:

: Thu 21 Jan 2021, 12:00pm GMT (What time is this for me?)
An introduction to ITIL® 4 Foundation

If you're working in the service management arena or are involved in the management of IT delivery and/or digital services, find out more about how ITIL 4 Foundation can add value to your role and your organisation. Some of the key topics we'll be covering include:

  • Crucial concepts for effective service management, such as value, consumer, organisation, outcome and output.
  • The guiding principles and their universal, empowering position in service management.
  • The four dimensions essential for consideration when designing and managing a service.
  • The central positioning of the service value system and its role in value creation.
  • How the service value chain creates value streams to deliver products and services.
  • Key practices and their value in service management.

For further details please email webinars@ilxgroup.com.

: Thu 28 Jan 2021, 12:00pm GMT (What time is this for me?)
An introduction to ITIL® 4 CDS & DSV

Find out more about ITIL 4's Create, Deliver & Support (CDS) and Drive Stakeholder Value (DSV) modules, and how they could add value to your role.

For those working in service design, transition or operations, or if you're involved in the management of IT delivery and/or digital services, we'll be delving into the topics covered in CDS, including:

  • The two models of value streams – for new services and for supporting existing services
  • The types of organisational structure
  • The techniques for managing service demand
  • The steps required for an organisation to become customer-oriented
  • The techniques and practices to manage the people, processes and technology for new and existing services

And for those who engage with stakeholders regularly and need to understand the customer journey, we'll be looking into DSV's key areas, including:

  • The opportunity and demand for IT services, the engagement activities, and the definition of value from several stakeholder perspectives
  • The seven steps of the customer journey
  • Lines and bands of visibility
  • Key concepts such as touchpoints, scenarios, personas, customer experience (CX) design thinking

For further details please email webinars@ilxgroup.com.

: Thu 18 Feb 2021, 12:00pm GMT (What time is this for me?)
An introduction to ITIL® 4 DPI & HVIT

For the last webinar in our ITIL 4 series, we'll be taking a look at the Direct, Plan & Improve (DPI) and High Velocity IT (HVIT) modules. Find out where they sit in the ITIL 4 framework, and how they aid not just effective and efficient IT service management, but digital transformation as well.

For DPI, we'll be covering:

  • Sources of direction from the governance layer in the service value system
  • Planning initiatives
  • Waterfall and agile approaches that can add value
  • The continual improvement model and reviewing prioritisation of requirements
  • All aspects of risk management

And for HVIT, we'll be covering:

  • The need for digital transformation and its scope
  • How HVIT relates to the digital product lifecycle
  • How HVIT relates to the four dimensions
  • How HVIT relates to the guiding principles
  • Consideration of ethics, safety and lean culture
  • The value offered by complementary approaches, such as agile, DevOps, AI and machine learning

For further details please email webinars@ilxgroup.com.

Please submit the form below to be informed of forthcoming webinars.

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