ITIL® 4 is the latest iteration of the most adopted best practice framework for service management.

At the highest level, its value proposition is clear: in the time of the service economy and digital transformation, a guidance on effective management of digital services is a must-have for every organization.

But why is ITIL relevant for product managers, or team leads, or support agents? We partnered with PeopleCert on this webinar to help answer this and more…

Listen back to Roman Zhuravlev, senior ITIL architect at PeopleCert, sharing the most important and often unknown facts about the ITIL 4 books, concepts, and tools – and their relevance for people working in digital and IT teams.

Roman also discussed the Managing Professional and Strategic Leader designations and shared some news about further ITIL development.