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ITIL® training Learn how to effectively manage your IT resources
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Course type: Virtual
Duration: Three days
Delivery: Virtual
Included: ITIL 4 CDS manual

ITIL® 4 Create Deliver and Support (CDS) virtual

If you’re based at home but prefer the collaborative nature of a classroom environment, our virtual courses are just what you’re looking for.

About the course

The Create, Deliver and Support (CDS) qualification provides you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also give you an understanding of service performance, service quality and improvement methods. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus. 

The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner.

Duration

This is an intensive three-day course that prepares you for the Create , Deliver and Support (CDS) examination. The training is conducted via a virtual training environment. You need to ensure that you can satisfy the technical requirements that can be found on our website here.

Pre-requisites

There are two formal prerequisites in order to sit the exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

Learning objectives

At the end of the course, you will:

  • Understand how to plan and build a service value stream to create, deliver, and support services 
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams 
  • Know how to create, deliver and support services

This is an intensive three-day virtual course that includes:

  • All accompanying course material
  • The CDS official manual
  • The cost of the CDS examination (must be taken online via remote proctor within 12 months of purchase)

What's covered?

  • Course introduction
  • Module 1: Organization and culture
  • Module 2: Effective teams
  • Module 3: Information technology to create, deliver and support service
  • Module 4: Value stream
  • Module 5: Value stream to create, deliver and support services
  • Module 6: Value stream for user support
  • Module 7: Prioritize and manage work
  • Module 8: Commercial and sourcing considerations

Target audience

  • ITSM Managers and aspiring ITSM Managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge

There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.

HOW YOU TAKE YOUR EXAM

The exam is taken online via remote proctor. Two weeks prior to course commencement ILX will arrange for an exam voucher to be issued. You then have a choice you can either:

  • Book a suitable time after your virtual classroom event has finished to undertake your exam

OR

  • We will advise you of recommended exam timings as part of the candidate guidance — this is issued three weeks prior to course commencement

Note: You are responsible for booking your own exam.

Exam format

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above
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