Your go-to resource for quick and accurate answers to all your questions about ILX’s solutions and services.
Before making a purchase, it’s natural to have questions. Whether it’s choosing the right study option or planning your budget, we’ll help you make an informed decision with confidence.
We offer four different study options for learners. These are:
Find out more about our study options
Investing in your professional growth and continuous learning can be an expensive process, which is why we offer multiple payment options when purchasing your course.
Learn more about our payment options
Most of the courses we offer at ILX are accredited by globally recognised examining bodies, ensuring they meet industry standards and provide valuable qualifications. However, we also provide non-accredited courses designed to support professional development and practical skill-building. The course details should clearly indicate whether it is accredited, but if you are unsure, please get in touch and our customer service team would be happy to guide you through the options.
The main language of all our courses is English. However, we can also provide our PRINCE2® and PRINCE2 Agile® courses in German or Dutch, and our ITIL® 4 training in German.
Our online learning and additional resources are designed to provide a seamless training experience. These answers will help ensure you make the most of all available resources.
All PeopleCert Foundation and Foundation & Practitioner courses come with a digital version of the manual. If you have chosen an eLearning course, you will be sent an email within 48 hours of your purchase to register on the PeopleCert portal. And then once registered, you will be able to access the online manual.
For all live virtual in-person classroom courses that include a digital manual or eBook, you will be sent an email invitation approximately two days before your course starts to register on the relevant examining body’s online portal. Once registered you will be able to access the digital version of your manual.
PLEASE NOTE: For PeopleCert manuals, you will only have access to the online version for five years. PeopleCert courses include PRINCE2, PRINCE2 Agile, MSP ®, MoP ®, P3O ®, M_o_R ® and ITIL.
If you decide to purchase a hard copy of the course manual, this will be shipped to your chosen address approximately two weeks before the start of your live virtual or in-person classroom course, or within 48 hours of purchase if you have opted for an eLearning course.
These will be accessible via the ILX Portal. Approximately two weeks before the start of your course, you will be sent a list of full instructions including a link to the portal. The course materials will be provided in a PDF format and available to download.
If you decide to purchase a hard copy of the course process map, this will be shipped to your chosen address approximately two weeks prior to the start of your course, or within 48 hours of purchase if you have opted for an eLearning course.
Once you have completed the purchase of your eLearning course, you will be sent an email with login details for our digital ILX portal – then all you need is an internet connection. We recommend you don’t try to access the portal on devices that are smaller than a tablet, as the content will not display correctly on a mobile phone.
Taking any exam is a stressful process, but we’re here to make it as straightforward as possible. Get all the details you need to confidently prepare for your exam.
Booking your exam through ILX is easy. At point of purchase, you will be given an exam redemption code and details of how to book your exam, using this code. Look out for the relevant information in the email you receive following your purchase.
Once you’re ready to take your exam, fill out the form on our exam bookings page, to redeem your voucher.
All exam vouchers last for 12 months from the point of purchase.
If you bought an eLearning course, your exam redemption code will be issued via email within 24 hours of purchase. If you bought a live virtual or in-person classroom course, you’ll be sent an email two working days before the start date of your course to register on the relevant exam body’s exam portal.
When you are ready to take your exam, you can redeem your code on our exam bookings page [link to booking your exam page] at which point you will be able to access your official exam voucher from the accrediting body. Once issued, the length of validity for your exam voucher will vary depending on the examining body.
If you have any further questions about how to redeem your exam code, please get in touch at exambookings@ilxgroup.com.
PLEASE NOTE: The exam booking process for all PeopleCert exams differs from that detailed above. All relevant instructions about how to book your exam should be available in the course information, but if you have any queries please get in touch.
If you lose your exam code, please get in touch with us at contactus@ilxgroup.com.
All exams are taken online via remote web proctor. Find out more about the online exam process.
Each examining body has different technical requirements before taking one of their online exams. It is your responsibility to ensure you have the correct technical set up before taking your exam. The full list of requirements is available on our online exams page, please ensure you check these before booking your exam.
We understand that plans change, which is why we try to be as flexible as possible in terms of rescheduling a course or exam date.
If you wish to reschedule your exam at any point, please email exambookings@ilxgroup.com. Please be aware that charges may by applicable for exam extension, cancellation or transference, we will advise what these are upon request.
If you would like to cancel or change your course date, please get in touch via contactus@ilxgroup.com and our team will be able to advise you. We cannot guarantee that this will be possible, and depending on the time until your course date, there may be an additional charge associated with any cancellations or transference.
Please email exambookings@ilxgroup.com who will advise on the cost of a new exam voucher and how you can purchase it. Re-sit exam vouchers will be offered as online exams, not paper-based exams, and must be redeemed within two months of purchase.
If you purchased Take2 or Pass Protect when you bought your training course, you will be able to re-sit your exam free of charge. Find out more about our exam re-sit services.
Most exam certificates are issued within two to three weeks of your exam date, however, during busy periods this can take up to six weeks. You will receive your certificate via email from the associated examining body, unless you are taking one of the software testing exams from BCS, in which case this will be sent in the post.