Facebook Pixel
Black Friday sale
LIVE NOW - CLICK HERE
OFFERS END IN:
Discounts of up to 50% on courses - Use offer code: FRIDAYSA18

ITIL®

Course type:
Classroom
Duration:
5 days
Delivery:
Classroom
Optional add-ons:
N/A
Feefo rating

ITIL® Intermediate - Planning, Protection & Optimisation classroom

The ITIL Intermediate Qualification: Planning, Protection and Optimisation (PPO) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

Course overview

About the course

This course helps organisations to improve the way they deliver the ITIL service lifecycle. It will increase knowledge and understanding of terminology, processes, activities and roles. It also provides a structured guide to ensuring an organisation can develop and implement complete and integrated, best practice processes. The course will enable delegates to sit the ITIL Capability examination in Planning, Protection & Optimisation.

What's covered?

Upon successful completion of the course candidates can expect to gain competencies in the followings:

  • Service design in planning, protection and optimisation and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimisation
  • Capacity management as a capability to realise successful service design 
  • Availability management as a capability to realise successful service design 
  • IT service continuity management as a capability to support overall business continuity management 
  • Information security management as part of the overall corporate governance framework 
  • Planning, protection and optimisation roles and responsibilities 
  • Technology and implementation considerations 
  • Organisational roles relevant to planning, protection and optimisation 
  • Roles and processes within capacity, availability, ITSCM, information security management, demand management 
  • Challenges, KPIs and risks for planning, protection and optimisation

Target audience

  • Individuals who require a deep understanding of the ITIL Certificate in the Planning, Protection & Optimisation processes, and how it may be used to enhance the quality of IT support within an organisation
  • Operational staff involved in capacity management, availability management, ITSCM, information security management and demand management and wish to enhance their role-based capabilities.

Exam information

Exam format

  • Multiple-choice
  • 90 minute duration
  • 8 scenario-based, gradient scored questions
  • 70% required to pass
  • Closed-book
  • This course provides four credits towards the ITIL Expert Qualification in IT Service Management.