Agile Process Improvement classroom

This course is structured across four one-day workshops over a period of 4 to 6 weeks. You will be required to complete some pre-course prior to attending the workshops. There are no exams associated with the event however in order to receive your course attendance certificate you must attend each of the four workshops. 

Each workshop covers the key principles of Agile combined with the key tools for process improvement from Lean and Six Sigma.

1. Programme overview
2. Agile process improvement overview
3. Plan for your agile process improvement project
4. Workshop 1 – Voice of the customer tools (Stakeholder analysis, requirements flow down techniques, Gemba, user stories, incidents and defects analysis, brainstorming)
5. Workshop 2 – Voice of the process tools (Process models, SIPOC diagrams, value analysis, waste identification)
6. Workshop 3 – Root cause analysis tools (5 why’s, cause and effect matrices, fishbone diagrams, visual data analysis)    
7. Workshop 4 – Process change tools (Creative techniques, brainstorming, prioritisation, lean tools for process improvement) and pilot projects 
8. From pilot projects to full scale deployment

The course is structured across 4 one-day workshops over a period of 4 to 6 weeks. In between workshops a minimum gap of 1 week is required, to allow delegates to make progress on their real-life projects and ensure project progress is “in sync” with training activities.    

The course is designed for cross-functional teams working on specific improvement projects and is therefore only available as an in-house offering. Typical delegate profiles include:  

• Project Managers
• Programme Managers
• Business Analysts
• Heads of change and transformation
• Service Managers
• IT professionals
• Lean & Six sigma experts
• Subject matter experts
• Customer experience teams
• Change champions

There are no pre-requisites for this course.

Upon completing the four core workshops, delegates will be able to:

• Identify improvement opportunities in their organisation 
• Apply team problem solving techniques to investigate the root causes of process problems
• Manage rapid improvement projects in weeks rather than months
• Run workshops, stand-up meetings and brainstorming sessions
• Use agile principles to promote a culture of experimentation, operational excellence and innovation
• Use agile tools to build a shared narrative across improvement teams and business stakeholders and secure buy-in for change initiatives
• Use Lean, Kaizen and Six Sigma tools to drive continuous process and service improvement

• Four x 1-day workshops
• Support from ILX on project selection and team composition
• Remote access to an ILX trainer for support and project coaching throughout the duration of the programme
• Agile process improvement course materials

You will need to complete pre-course prior to attending the workshops. This will be issued approximately two weeks prior to each event.