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Business Analyst

Job title: Business Analyst
Reports to: Chief Operating Officer

We have a new opportunity for a Business Analyst to join our team based in Bracknell, Berkshire. The successful candidate will combine technical skills with operational management experience to deliver effective solutions that aligns IT with the business by working closely with stakeholders, suppliers and technology platforms.

About us:

ILX is an internationally recognised provider of accredited professional learning, bespoke consulting and recruitment solutions. ILX delivers learning solutions for portfolio, programme and project management, IT service management, risk management and business financial literacy via a blend of multimedia e-Learning, games and simulations, mobile learning, traditional classroom training, practical workshops and coaching. ILX has provided best practice learning to more than 250,000 people, across 5,000 organisations, in over 100 countries. The company and its multilingual trainers can support customers around the world with local offices in the UK, Middle East, India, Australia and New Zealand.

About this role:

The Business Analyst role is responsible for the core business systems used by our organisation in the delivery of our training and consultancy services. A varied role, the successful applicant will be responsible for all aspects of our business systems. This includes configuration changes to systems such as Salesforce.com, managing our third-party partners who support our key business systems, and leading internal change projects to further integrate and automate our existing suite of IT systems.

Role overview:

This is a hands-on role requiring the successful candidate to have a strong understanding of the technical requirements, system configuration across all systems used and our user requirements. The candidate will demonstrate success in the role by developing knowledge across all business functions (i.e. finance, business development, HR and communications), and implementing plans and strategies to enhance and improve business performance.

Key responsibilities:

  • Business partnering to ensure functionality meets the organisation's needs, and scoping change projects
  • Acting as the technical lead to assist the COO in deciding priorities for improvement, creating cost-benefit analysis and business case documents
  • Leading business system projects, including new system rollouts, integrations and system enhancements
  • Developing IT solutions to enable the business to be more efficient and provide better experiences for its stakeholders. This involves hands-on configuration of Salesforce, designing optimal workflows, user case testing, document writing and process design.
  • Working with and managing our third-party partners to specify and implement significant system changes
  • Communicating regularly with the system users (in particular, Salesforce.com users) to support them in their role and provide information and training on new features and functionality
  • Creating ad-hoc reports and performing analysis on the data
  • Maintaining key system metrics to track trends in usage and data integrity
  • Providing 1st line helpdesk support for our core applications. Managing securities, permissions and data migration requirements
  • Undertake other tasks and duties as required

Who the role interacts with:


Typical interaction

COO/Leadership Team

Setting strategy, business plans and ongoing improvement projects. Scoping requirements and associated business benefits.


Defining business processes, documentation and implementing change projects. Maintaining pricing and workflow rules, creating ad-hoc reports and dashboards.


Day-to-day user support, managing tickets and delivering training. Creating ad-hoc reports.


Recording ROI from marketing campaigns, managing data structures and hierarchies and data cleansing.

Third-party suppliers

Specifying and documenting new requirements, managing partners' delivery to project timelines.

Essential Skills

  • Strong Salesforce.com experience
    • Experience in managing hierarchies, role profiles and user access in Salesforce.com org
    • Experience in configuring standard/custom objects, validation, record types, page layouts, reporting
    • Experience in dashboards and analytics
    • Provided SFDC training to new and existing users
    • Supporting workflow that uses multiple systems
  • Excellent communication and presentation skills
  • High level of interpersonal skills
  • Excellent time management and project planning skills
  • A Levels or equivalent
  • Ability to multi-task
  • Commercial acumen
  • Creativity and innovation

Desirable Skills / experiences:

  • Experience of rolling out Salesforce in geographically dispersed organisation -- ADM201 certified (or working towards) desirable
  • Experience with Enterprise Study (www.enterprisestudy.com), Access Dimensions and Pardot
  • Experience of working with/implementing a corporate performance management/business intelligence system
  • Experience in a similar role in the training industry
  • Bachelor's degree or equivalent

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