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With exams
Course type: E-learning
Delivery: Online

ITIL® 4 Create Deliver and Support (CDS) Online

With our e-learning courses, you can study at a time and pace that suits you. 

Course overview

About the course

Our accredited ITIL 4 Create, Deliver and Support (CDS) elearning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus.  

The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

Duration

This course will take approximately 16 hours to complete.

At the end of the course, you will:

  • Understand how to plan and build a service value stream to create, deliver, and support services 
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams 
  • Know how to create, deliver and support services
  • Introduction
  • Foundation recap
  • Organizational challenges and managing resources
  • Shift left approach
  • nformation & technology across the SVS
  • Design service value streams
  • Practices new service value stream
  • Practices restoration of live service value stream – Part 1
  • Practices restoration of live service value stream - Part 2
  • Coordinate and prioritise work
  • Commercial and sourcing considerations

This course includes the following:

  • 12 months online access to our accredited ITIL 4 CDS learning
  • The cost of the ITIL 4 CDS examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
  • The official ITIL 4 CDS manual (digital)
  • ITIL 4 CDS exam simulator

Optional extras:

  • Official CDS manual (hardcopy)
  • Take2 exam insurance – A cost effective solution, providing insurance and peace of mind if things don’t go to plan with your first exam attempt. For more information and terms and conditions click here

Materials

Digital official manual: You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual. Please note: There is a 5-year limitation in accessing your eBook.

Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.

Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here.

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here.

Exam format

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge

There are two formal prerequisites in order to sit the exam. You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination and you must undertake an accredited training course.

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