Virtual Training FAQs | ILX Group USA

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Technical setup

Which software does ILX use to run its virtual classroom?

ILX uses the GoToTraining application which must be installed on your computer. You will be provided with a link to the event two weeks prior to course commencement. When you click on the link, GoToTraining will automatically begin downloading.

Can I run a system check in advance of my course?

Yes, visit the GoToTraining site here https://support.logmeininc.com/gotowebinar/system-check-attendee. Run through steps 1 to 3 on the website -- this will run a system check and allow you to join a test session. Finally, also test your audio, including headset or microphone and speakers.

Note: This pre-virtual classroom test session is required to ensure that you do not encounter any technical issues when you connect to our training. The test download is done through GoToTraining, and is designed to ensure that your system matches the software's requirements.

What are the technical requirements for ILX virtual training?

Desktop app
Operating system	Windows 7 - Windows 10 Mac OS X 10.9 (Mavericks) - 10.12 (Sierra)
Web browser	Google Chrome v34 or later Mozilla Firefox v34 or later Internet Explorer v8 or later Microsoft Edge Apple Safari v6 or later
Internet connection	1 Mbps or better (broadband recommended)
Software	GoToTraining desktop app JavaScript enabled
Hardware	2GB or more of RAM Microphone and speakers (USB headset recommended**) Webcam (to use HDFaces)

Do I need to use a headset?

We strongly recommend that all delegates use a headset as this will enhance the learner experience. It also removes the possibility of audio feedback.

On the day

How long before the event should I log in?

We recommend that you log in at least 15 minutes prior to your daily start time.

Technical support contact

Email contactus@ilxgroup.com who will answer any questions and provide technical support for the duration of your learning.

Exams

How will I take my exam?

You will take your exam online via remote proctor.

When will I take my exams?

ILX will arrange for an exam voucher to be issued to you two weeks prior to course commencement. You then have a choice you can either:

Book a suitable time after your virtual classroom event has finished to undertake your exam(s)

We currently allocate exam time within the virtual classroom event. So that you can book directly, we will advise you of recommended exam timings as part of the candidate guidance -- this is issued three weeks prior to course commencement

Who books my exam(s)?

You book your own exam at a date and time convenient to you. We appreciate some delegates want additional study time after the virtual classroom whereas others want to take their exams at the end of the event. This allows you to make your own decision and provides flexibility as to what works for you as an individual.