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ITIL®

Course type:
Classroom
Duration:

2 days

Delivery:
Classroom
With exams

ITIL® V3 Practitioner classroom

2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.

The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible. 

Once the V3 qualification is phased out, the Practitioner level certification will no longer exist.

 

Course overview

About the course

Individuals learn the ‘what’ and ‘why’ with Foundation, but the two-day ITIL Practitioner classroom course will give you the ‘how' and will fully prepare you for the ITIL Practitioner examination.

ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organisation’s requirements.

What's covered?

Upon successful completion of the course candidates will be able to:

  • Use IT service management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real world context
  • Apply the CSI approach to manage improvements in a given organisational context
  • Use metrics and measurement to enable continual service improvement
  • Communicate effectively to enable continual service improvement
  • Apply organisational change management to support continual service improvement

The critical competencies covered are organisational change management, communication, measurement and metrics.

Duration

Two days

Target audience