2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.
The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible.
Once the V3 qualification is phased out, the Practitioner level certification will no longer exist.
Individuals learn the ‘what’ and ‘why’ with Foundation, but the two-day ITIL Practitioner classroom course will give you the ‘how' and will fully prepare you for the ITIL Practitioner examination.
ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organisation’s requirements.
Upon successful completion of the course candidates will be able to:
The critical competencies covered are organisational change management, communication, measurement and metrics.