The IT Infrastructure Library® (ITIL) is the most widely-accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors, internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT service management (ITSM).
This course will help any organisation to improve the quality of their IT service management. It increases understanding about ITIL principles and terminology, and the concepts, processes, functions and activities of IT service transition. The course also covers service transition rationale, and provides the opportunity to sit the ITIL Lifecycle examination in Service Transition. The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
Management, availability management, capacity management, IT service continuity management, information security management – the warranty processes and supplier management (excluded are detailed knowledge of process activities, methods and techniques)
Upon successful completion of the course candidates can expect to gain competencies in the followings: