2019 will see the launch of the highly-anticipated ITIL® 4. ITIL 4® retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.
The ITIL V3 exam is available until June 2020, but you are encouraged to transition to the new scheme as soon as you can.
ILX Group’s accredited ITIL Foundation and Practitioner classroom learning course contains all of the training and materials you need to attain both the Foundation and Practitioner qualifications in ITIL.
ITIL Foundation will give you the knowledge of the internationally-recognised best practice terminology, structure, basic concepts and the core principles of ITIL practices for service management to fully prepare you for the ITIL Foundation examination. The ITIL Practitioner classroom course will give you the ‘how' and will fully prepare you for the ITIL Practitioner examination.
Upon successful completion of the ITIL Foundation course candidates can expect to gain competencies in the followings:
Upon successful completion of the ITIL Practitioner course candidates will be able to:
The course will benefit IT service management professionals who want to become ITIL Foundation-certified to understand the global language of ITSM, and then want to learn how to adopt and adapt it in the workplace.
In order to take the Practitioner examination you must have already passed the ITIL Foundation exam. It is important to note that ITIL Practitioner is not a pre-requisite for intermediate levels.
Benefits to individuals:
Benefits to organisations:
This is an intensive five-day course, providing all you need to get through the ITIL Foundation and Practitioner examination first time:
The format of the ITIL Foundation examination is as follows:
The format of the ITIL Practitioner exam is as follows: